What are the responsibilities and job description for the Customer Care Cable Specialist position at Windstream?
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.
- As part of the Kinetic family, you'll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
- Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.
About the Role :
The Windstream Customer Care Cable Specialist handles inbound calls from Windstream customers in a call center environment. The inbound calls are driven by a variety of different customer needs. The Customer Care Cable Specialist is primarily responsible for resolving billing issues and questions, as well as product / service concerns. Windstream is constantly expanding our broadband speed and product offerings and our Kinetic Cable Specialists are expected to educate, explain, and ultimately sell our products and services to both new and existing customers using a consultative sales process. Windstream places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment.
What You'll Do :
Do You Have?
Minimum Requirements :
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
Physical Tasks - Sitting and Stationary : 67-100% | Carrying : Occasionally : 0-33% | Lifting-Lowering >
1-15 lbs : Occasionally : 0-33% | Repetitive Hand Action : Medium Dexterity : Continuously : 67-100% | Fine Manipulating : Frequently : 34-66%
Audio Visual Needs - Hearing : Continuously : 67-100%| Near Vision : Continuously : 67-100%| Far Vision : Occasionally : 0-33%| Peripheral Vision : Occasionally : 0-33%
Equipment Used in Job Performance : Computer, Printer, Telephone, Basic Office Supplies
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
Our Benefits :
Windstream CIB Statement :
Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.
Our Employee Resource Groups :
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens : Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system / network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and / or Windstream's network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream's foreign personnel disclosure and approval requirements.
