Planner

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

• As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.

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About the Role:
Planners are responsible for workforce planning of field operations and work closely with the technicians, supervisors, and managers in the local communities Windstream serves. Planners may handle multiple communities and are often responsible for a workforce of around 75 to 100 technicians. This position is virtual and will entail working remotely from home.

What You'll Do:

• Review, monitor and adjust field operation technician daily tasks to ensure all commitment times are met
• Build close working relationships with field technicians, supervisors, and managers to maintain and improve dispatch performance and efficiency
• Oversee technician routes to ensure optimal use of time, manage capacity requirements, and communicate with technicians and local managers to ensure compliance and productivity
• Work with field personnel to update tech calendars and manage work zones
• Analyze failed tasks, provide system administration, and correct tasks interface errors
• Assist customers with questions regarding their tasks
• Contact customers to reschedule appointments or respond to escalations
• Other duties as assigned
• Must be able to work any shift including weekends
• Assigned to inbound call queues for customer, internal and technician calls; customer chats; and designated email groups with KPI’s

Do You Have?

• Good oral and written communication skills
• Good organizational skills
• Ability to multi-task
• Ability to deal with difficult customers
• Sensitive to customer service needs
• Ability to problem solve and make good judgmental decisions
• Ability to accommodate a flexible schedule, including overtime
• Innovative and highly motivated
• Ability to prioritize work
• Ability to perform in fast-paced environment
• Ability to work in a group to reach common goal
• Ability to adapt to process improvements and changes
• Knowledge of basic grammar rules and business math
• Good telephone voice and manners
• Basic PC knowledge and keyboarding skills
• Positive, outgoing attitude

Additional Details:
This is a virtual/work from home position. Windstream requires employees working virtually to maintain a distraction-free workspace with sufficient high speed internet access of 25 MBPS or higher.

Minimum Requirements:
High School diploma or equivalent and 5 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

The compensation range for this position is $41,700 - $51,400.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting-Lowering >1-15 lbs: Occasionally: 0-33% >15-30 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% |Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies, Copier

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Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com

Windstream CIB Statement:
Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group
• WOW – Women Employee Resource Group
• WINPRIDE – LGBTQ Employee Resource Group
• WBPN – Black Professional Resource Group
• WARG – Ability Resource Group
• LaFamilia –Hispanic Resource Group
• AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.

Salary : $41,700 - $51,400