What are the responsibilities and job description for the Quality Improvement Manager position at Windward Gardens?
Overview:
Qualifications:
Posted Salary Range: USD $70,000.00 - USD $80,000.00 /Yr.
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
Responsibilities:
The Quality Improvement Manager facilitates and supports the development and implementation of quality initiatives impacting patient/resident experience and satisfaction. This position supports nursing center and market management with established guidelines regarding patient/resident service processes and protocols, including but not limited to:
- Successful solicitation and response to patient/resident satisfaction feedback
- Provision of customer service education
- Development of Guest Services care model
- Effective and meaningful QAPI processes
- Consultation on nursing center-specific issues
- Company-wide policy and procedures
- Survey issues
- Program development
- Bachelor's degree in healthcare administration or other relevant field preferred. Licensed in respective discipline.
- Five years' experience in health care delivery.
- Variable compensation plans
- Tuition, Travel, and Wireless Service Discounts
- Employee Assistance Program to support mental health
- Employee Foundation to financially assist through unforeseen hardships
- Diverse, Equitable, and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.
- Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
We also offer several voluntary insurances, such as:
- Pet Insurance
- Term and Whole Life Insurance
- Short-term Disability
- Hospital Indemnity
- Personal Accident
- Critical Illness
- Cancer Coverage
- Nursing Tuition Assistance Program
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
Salary : $70,000 - $80,000
