Client Services Manager

Who We Are

Wine Enthusiast Companies is a Certified B Corporation and the ultimate source of innovation and information around wine. Founded in 1979 by Adam and Sybil Strum, the company is composed of Wine Enthusiast Commerce and Wine Enthusiast Media. Embodying the commerce side, the Wine Enthusiast Shop provides premium wine-lifestyle products, reaching millions of consumers globally via direct mail, an e-commerce site, and a business-to-business division. Representing the media side, Wine Enthusiast magazine is an award-winning print publication and online resource that showcases wine news, food trends, and more than 25,000 ratings and reviews annually. By the end of 2023, WineEnthusiast.com reached 4.5 million monthly page views and is the industry leader with the most traffic of any wine media website. Wine Enthusiast events include the annual premier Wine Star Awards gala. Together, Wine Enthusiast Companies is the indisputable hub for everything wine. We bring wine to life.

Wine Express is the exclusive wine-shop partner of Wine Enthusiast, featuring curated selections from around the globe. WineExpress.com is a wine retail site that offers customers quality wines at value prices.

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday. Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

Your Role in Our Journey

Wine Enthusiast is seeking a talented and detail-oriented Client Services Manager to oversee client engagement during advertising campaigns across our media channels. This role is integral to ensuring seamless campaign execution and delivering exceptional client experiences. As the main point of contact for client sponsors, the Client Services Manager will manage activations across print, digital, social, podcast, video, and events, ensuring all deliverables meet high-quality standards. They will also contribute to strategic planning initiatives to drive client satisfaction and advance business objectives.

What You'll Be Uncorking

Key Responsibilities:

• Act as the primary liaison between client sponsors and internal teams during advertising campaigns, ensuring clear communication and exceptional service.
• Oversee media activations across multiple channels, including print, digital, social, podcast, video, and events, ensuring consistent execution and brand alignment.
• Collaborate with sales, marketing, and creative teams to ensure timely delivery of client projects and advertising assets.
• Manage and execute multiple client services activations, maintaining a high level of accuracy, organization, and attention to detail.
• Monitor campaign performance, provide regular updates to clients, and address any concerns promptly.
• Coordinate internal project management workflows to ensure deadlines and quality standards are met.
• Assist the Director of Client Services and Operations in strategic planning initiatives to enhance client relationships and optimize operational efficiencies.
• Identify opportunities to advance the sales funnel by providing insights and recommendations based on campaign outcomes and client feedback.
• Stay up-to-date on industry trends and best practices to support client success and drive innovation.

The Perfect Blend (What You Bring to the Table)

Qualifications:

• Professional Experience: 2-5 years of experience in client services, account management, or project management, preferably in the media, publishing or advertising industry.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment.
• Exceptional communication and interpersonal skills, with a strong client-first mindset.
• Highly organized with strong attention to detail and problem-solving skills.
• Experience managing campaigns across diverse media formats, including print, digital, social media, podcasting, video, and live events.
• Proficiency in project management tools and software (experience with Monday.com is a plus) 
• Experience with Google Drive and Adobe Acrobat is preferred.
• Ability to contribute to strategic planning and work collaboratively across teams.

This hybrid role has an onsite requirement of 1 - 2 times a month at our Valhalla headquarters.

Our Commitment to You

Unlimited PTO, Full Medical, Dental and Vision benefits, 401(K) Match, FSA & Dependent Care FSA, Pet Discount Plans, Employee Discount, Wellhub, optional Wine Tasting Class participation, dynamic and collaborative work culture.

Our Core Values

PASSION

We’re not just a company; we’re a community. Our job is to enhance the lives of others, making the wine industry and all its offerings accessible and enjoyable. Delighting and educating our consumers is at the core of everything we do.

COLLABORATION

We believe in the power of working together, sharing ideas, and leveraging our collective talents to achieve our goals. We mentor those we lead and surround ourselves with people who drive us to do more than our personal best.

INNOVATION

We values those who think outside the box to elevate the company. We celebrate change, appreciating that a nimble culture attracts talent and motivates team members to push the envelope and build our business for the future.

TRANSPARENCY

Communication and integrity are the cornerstones of our relationships with each other and our customers. We speak openly about our achievements and challenges, with the goal of helping each other grow.

EMPATHY

We support our employees with patience and understanding, recognizing that work hours represent a substantial percentage of one’s time. We encourage a diverse mindset that helps us better reflect the evolving wine culture.

JOY

We recognize that our business is not just about numbers, but also about people. As a family business, we honor the importance of our employees’ home lives. We encourage fun, discovery, adventure and health for our teams.

Our Commitment to Inclusion & Equity

At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of thought, background, and experience enhances creativity, innovation, and problem-solving. We are an Equal Opportunity Employer (EOE) and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Our commitment to diversity and inclusion extends beyond compliance; it's integral to our culture. We actively support employees from all backgrounds and experiences, and we value the unique perspectives they bring to our organization.

As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.

We recognize the importance of supporting underrepresented communities, including individuals with disabilities. If you require accommodations during the application or interview process, please let us know, and we will provide reasonable assistance to ensure a fair and equitable opportunity.

Additionally, we are dedicated to supporting local communities where we operate. We believe that a strong local presence fosters economic growth and strengthens the social fabric. We actively engage in initiatives to give back and make a positive impact.

We invite you to join us in our journey toward a more inclusive and diverse workplace. Your unique background and experiences can contribute to our shared success.

If you share our values and are excited about the opportunity to work in an environment that promotes diversity, equity, and inclusion, we encourage you to apply for this position.

Wine Enthusiast is an EOE and strives to build a diverse and inclusive team. We encourage applications from candidates of all backgrounds, abilities, and experiences.