Tasting Room Manager - 13th Vineyard

SCOPE:

Manage and enhance the daily operations and growth of the CADE 13th Tasting Room.

ROLE AND EXPECTATIONS:

Operations Management

• Manage CADE 13th, including daily operations, opening, and closing.
• Coordinate with the Senior Hospitality Operations Manager to lead CADE 13th Vineyard towards achieving key business goals: wine sales, new customer acquisition, and membership-conversion.
• Manage and respond to customer inquiries, suggestions, or complaints.

Personnel Management:

• Hire, train and manage a small team, ensuring adherence to professional standards.
• Foster an environment of teamwork and positive employee relations.
• Conduct annual evaluations and ensure ongoing training and cross-training with other PJC wineries.

Financial and Administrative Management

• Create and manage annual revenue and expense budgets for the tasting room.
• Manage back office administrative duties, including inventory management, compliance, order entry, and customer service resolutions.
• Manage relationships and contracts with external services providers such as janitorial and landscaping services.

Other Essential duties

• Serve as an outreach brand ambassador, actively engaging with concierge and other traffic driving sources to increase VIP visitor traffic.

QUALIFICATIONS AND SKILLS:

• Bachelor’s degree preferred, particularly valuable in Business Management, or related fields.
• Minimum 3 years’ experience in a managerial role within the wine industry hospitality, demonstrating strong entrepreneurial, organizational, and detail-oriented skills.
• Proven experience in handling revenue and expense budgeting.
• Skilled in using Wine Direct and Microsoft Office Suite.
• Excellent verbal communication skills and the ability to present to large groups.
• Committed to high standards in production and customer service.
• Ability to work weekends and adapt to a flexible schedule as needed.