General Manager

Job Description

Job Description

JOB TITLE : General Manager

Wineshipping is a tech-enabled third-party logistics (3PL) provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient delivery network in the US for wine, beer, spirits, and more. North Bay Business Journal’s Supplier of the Year (Wine Beer & Spirits Awards).

GENERAL JOB DESCRIPTION

This position is integral to facility success. This is a multi-faceted role requiring the ability to balance strategy and execution. The General Manager is responsible for all aspects of the operations of the facility including improving efficiency and increasing profits while managing a diverse team. The General Manager will lead a dynamic team of Operations Managers to achieve operational excellence.

MAJOR DUTIES AND RESPONSIBILITIES

• Manage real-time operations which facilitates the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.
• Monitor efficiency and accuracy using standard operating plan metrics or add new ones to meet external and internal performance goals.
• Prepare an annual P&L budget, plan out expenses, analyze variances, and make necessary corrections to help company achieve financial objectives.
• Ability to develop both short-term and long-term plans and execute budget for labor and other resources based on projected volumes.
• Establish, maintain, and promote high standards of customer service to internal and external clients.
• Assist in the development and implementation of training and cross training for all phases of the operation.
• Ensure adherence to Standard Operating Procedures established for the function / warehouse.
• Work directly with warehouse management, communicating daily order shipment requests and all required follow up.
• Participates in quality improvement efforts.
• Be proactive with existing accounts : ensure client forecasting is provided, schedule recurring business reviews and provide analysis / metrics. Schedules regularly occurring meetings and calls with clients.
• Develops, maintains, and presents data for clients on shipment trends geographic trends during standing client calls and meetings and during business reviews.
• Performs required administrative tasks; prepares required reports and correspondence.
• Follow established escalation procedures where appropriate.
• Maintains a favorable working relationship with all other Company associates to foster and promote a cooperative and harmonious working climate that is conducive to maximum employee morale, productivity, and effectiveness.
• Performs all necessary supervisory functions to manage all personnel effectively and efficiently.
• Communicates areas of accountability and performance expected of personnel assigned.
• Responsible for all warehouse equipment and order repairs and replacements when required.
• Responsible for the security of the building and company assets thru enforcement of security policies, protocols, and procedures.
• Performs other similar duties and projects as assigned by direct supervisor.

MINOR DUTIES AND RESPONSIBILITIES

QUALIFICATIONS FOR THE JOB

WORK ENVIRONMENT AND PHYSICAL DEMANDS :

PAY AND BENEFITS

Benefits : 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, and Vision insurance

Supplemental Pay : Bonus pay.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.