Manager

About Us

Wingstop's best flavor is our people. If you are looking for a career and not just a job, you are in the right place! Our goal is to assemble a team of exceptional individuals and nurture their personal and professional development. At Wingstop, we cultivate an atmosphere that promotes our team members' sense of well-being while providing outstanding service. Our team members work together to guarantee that every guest has a positive, memorable experience. We are seeking devoted individuals who are enthusiastic about food and hospitality, just like us.

About The Role

The Manager supports the General Manager in effectively and efficiently managing a restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and development of high performing work teams, which consist of shift managers and team members. This position reports to the General Manager. Managers will have the overall responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's absence, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer, and other duties as required or assigned.

Essential Duties & Responsibilities:

• Knowledge and mastery of both front and back of house stations
• Effectively manages the restaurant, including administration of policies and guidelines of the company, ensuring 100% guest satisfaction at all times
• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Assists profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Manages Food and Labor Costs, keeping them to the level specified by management
• Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
• Trains to gain the skills and experience necessary for promotion to General Manager.
• Performs day-to-day responsibilities such as using the cash register, operating grill and fryer, taking guest orders, etc., as needed.
• Other duties and responsibilities as assigned by your supervisor.

Qualifications - Knowledge, Skills and Abilities:

• Certifications: A NYC Food Handlers License/ Serve safe is required to be considered for this position.
• 1-2 Years experience in a supervisory role, preferably in a fast food or fast casual restaurant.
• Must be able to read, write, speak and understand basic English.
• Must be able to handle money and use a basic cash register system.
• Must be able to work weekends, nights and holidays, per the business needs.
• Physical Demands: The position’s physical demands require work in a restaurant/kitchen environment with moderate to loud noise levels, varying temperature conditions and possible direct exposure to hazardous substances, such as hot oil. While performing the duties of the job, the employee is regularly required to sit, stand, travel and react quickly to deadlines, sometimes with little notice. The employee is often required to stand for long periods; walk, bend, kneel, and reach with hands to retrieve boxes or food containers typically weighing 50 pounds or less, without restrictions. May be required to use a stepladder. Finger dexterity is required for use of the cash register. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel as needed.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management. Reasonable accommodations will be considered and implemented in accordance with ADA requirements.



At Wingstop, we celebrate differences. We are an equal-opportunity employer and are committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristics.