What are the responsibilities and job description for the Front Desk Agent position at Wingate by Wyndham?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in the hospitality industry. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. If you are passionate about guest relations and thrive in a fast-paced environment, we would love to hear from you.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Answer phone calls promptly, utilizing proper phone etiquette to assist guests with their needs.
- Resolve guest complaints or issues with professionalism and courtesy.
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction.
- Assist with billing inquiries and process payments accurately.
- Promote hotel amenities and services to enhance the guest experience.
Qualifications
- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Strong knowledge of phone systems and hotel management software is advantageous.
- Excellent customer service skills with a focus on guest relations.
- Ability to work well under pressure while maintaining a positive attitude.
- Attention to detail and strong organizational skills are essential for managing reservations and guest requests.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 8 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $12 - $13
