What are the responsibilities and job description for the Front Desk Associate position at Wingate by Wyndham?
Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.
Responsibilities:
- Greet guests upon arrival and provide them with exceptional service throughout their stay
- Check guests in and out efficiently and accurately
- Handle guest inquiries and resolve any issues promptly
- Process reservations over the phone, online, and in person
- Maintain a clean and organized front desk area
- Assist with night audit duties as needed
Requirements:
- Previous experience in a hotel or resort setting is preferred
- Excellent communication skills with a focus on guest relations
- Proficiency in phone etiquette and handling multiple phone lines
- Bilingual or multilingual abilities are a plus
- Knowledge of hospitality management software systems
- Ability to work flexible hours, including evenings, weekends, and holidays
Join our team and be part of creating memorable experiences for our guests!
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
Experience:
- Front desk: 1 year (Required)
Ability to Commute:
- Cedar City, UT 84720 (Required)
Work Location: In person
Salary : $12 - $15
