What are the responsibilities and job description for the CSR - Customer Service Representative position at Wingate Heating Cooling Plumbing & Electrical?
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Cincinnati. You’ve probably seen our trucks and our ads with the big horse. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and roofing systems.
The Big Task
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Sub Tasks
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
· Maintain communication with dispatch and your manager.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What We Offer
- Medical Insurance health, dental, vision, life insurance, short-term and long-term disability
- New technology, including access to integrated software service titan.
- 401k Plan with a company match
- A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Wingate.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wingate by visiting Callwingate.com. When you're ready, please email us info@callwingate.com to apply for this position.
Equal Opportunity Employer
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Cincinnati, OH 45240 (Preferred)
Work Location: In person
Salary : $15 - $18