What are the responsibilities and job description for the Server - WNM University position at WINGS N MORE FRANCHISE GROUP?
Job Details
Description
SERVER
This job posting contains some general information about what it is like to work at Wings ‘N More Restaurants and is not a complete job description. Wings ‘N More Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.
The purpose is to serve food and/or beverages to guests according to Standards and in alignment with the Restaurant’s continuing effort to deliver outstanding guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to guest requests in a timely, friendly and efficient manner.
- Ensure guest satisfaction throughout their meal.
- Knowledgeable about all menu items, restaurant promotions and beverages served; their garnish, contents and preparation methods.
- Take guest food and/or beverage orders and input orders in appropriate point-of-sale system.
- Retrieve and deliver food and beverage orders in a timely manner.
- Must complete necessary side-work as per schedule, this includes stocking and organizing all supplies, etc.
- Take and know inventory at all times, and requisition daily supplies as needed to ensure efficient operations.
- Maintain regular attendance, consistently on time, and observe prescribed work, break and meal periods in compliance with standards.
- Maintain high standards of personal appearance and grooming, which include compliance with the dress code.
- Perform any other duties as requested by supervisor.
Excellent customer service skills:
- Respond to requests for service and assistance.
- Demonstrate the desire and ability to provide high quality service to both internal and external customers.
- Solicit customer feedback to improve service.
Qualifications
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School diploma or equivalent
One to two years related experience and/or training.
QUALIFICATIONS
- Ability to read and write and speak English, and comprehend simple instructions in English
- Ability to operate POS equipment
PHYSICAL DEMANDS:
Position is expected to:
- Stand more than 3/4 of the time
- Walk more than 3/4 of the time
- Sit less than 1/4 of the time
- Reach with hands and arms more than 2/3 of the time
- Lift up to 35 pounds.
- Push / pull up to 50 pounds.
