What are the responsibilities and job description for the Super Urgent- Desktop support - Harrisburg PA- W2 position at Wingsoft Consulting LLC?
Greeting!!!!
I have job opportunity for you, please find the job description below . If you are interested , please share resume along with your contact details.
Job Title: Desktop support
Location: Harrisburg PA
Duration: 1 year
Looking only w2 candidate
Essential Responsibilities
Technical expertise in incident and change management via ServiceNow
Experience providing support to assistive technology software and hardware
Technical knowledge in workstation deployments and installation
Expert knowledge with MS Office products and troubleshooting skills
Performs hardware and software diagnostics
Performs physical installation of IT equipment
Excellent communication skills and assists customers to resolve issues
Assist remote IT support teams
Qualifications/Requirements
·Minimum 2 years of experience in assistive technology hardware and software.
·Minimum 4 years of experience in a desktop and end user support.
·Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
·Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
·Demonstrated customer focus, building strong customer relationships.
·Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
·Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.
List of Skills:
1.Thorough knowledge and use of ServiceNow or understanding of asset management system
2.Expert knowledge and use of Windows OS and O365Office products
3.Excellent customer service awareness and communication skills
4.Excellent troubleshooting and problem-solving skills
5.Knowledge of hardware desktop, printer, scanner,video conference equipment
6.Knowledge of software installation, patching and troubleshooting
7.Knowledge of imaging workstations using MDT and/or SCCM
8.Ability to transport/lift boxes/equipment
9.Knowledge of VPN setup, support and install
10.Able to resolve technical issues with users over the phone
11.Knowledge of active directory users and privileges
12.Ability to think and act under pressure
Regards,Mukesh Kumar
Wingsoft consulting LLC
Phone: (308) 365-9435 (Text me if not reachable)
Whatsapp Number: 1 (308) 365-9435
Email: Mukesh@wingsoftconsulting.com
www.wingsoftconsulting.com
https://www.linkedin.com/in/mukesh-kumar-309917187/
Plainsboro Township, NJ 08536
Job Types: Full-time, Contract
Pay: $24.33 - $29.30 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Harrisburg, PA 17101 (Required)
Ability to Relocate:
- Harrisburg, PA 17101: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $29
