What are the responsibilities and job description for the Associate Manager, Personalization & CRM position at Wingstop Restaurants, Inc.?
ASSOCIATE MANAGER, PERSONALIZATION & CRM | |
WINGSTOP RESTAURANTS, INC. | |
ROLE PROFILE DESCRIPTION
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WHO WE ARE | We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together. |
WHAT WE’LL NEED | This role is responsible for managing email and mobile push campaigns and journeys to impact customer KPI's such as frequency, retention, and reactivation.
Responsibilities:
Ability to put the customer first and connect the dots to develop great experiences |
WHAT YOU’LL NEED |
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WHO YOU ARE | SWEEP THE FLOOR – No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can. GIVE A $H!T – You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward. OWN IT – You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward. NO A$$HOLES – You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down. IRON SHARPENS IRON – You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement. |
BENEFITS | FLAVOR PERKS:
FUN IS THE BEST FLAVOR:
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Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. | |
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