Product Manager, Kitchen Display System

ROLE PROFILE: 

WINGSTOP RESTAURANTS, INC.

ROLE PROFILE OVERVIEW

ROLE TITLE

ROLE LOCATION

Dallas

REPORTS TO NAME

TEAM

REPORTS TO TITLE

ROLE PROFILE DESCRIPTION

☐ FULL-TIME

☐ PART-TIME

______________

HOURS PER WEEK

☐ CONTRACTOR

☐ INTERN

☒ EXEMPT

☐ NON-EXEMPT

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

PRODUCT STRATEGY AND VISION

• Lead the development and execution of the Kitchen Display System (KDS) roadmap, aligning with company goals and operational requirements.
• Identify opportunities to enhance kitchen efficiency, order accuracy, and throughput through use of KDS system
• Design and build key processes and checkpoints to ensure smooth ongoing operations for KDS

PRODUCT DEVELOPMENT

• Own the end-to-end lifecycle of the KDS, from concept to launch for new features, including in-depth testing
• Monitor product performance, team member feedback, and kitchen operations to identify areas for improvement
• Lead pilots and rollouts in restaurant locations, ensuring smooth implementation and adoption of solution
• Define and evolve KPIs, analyze data and performance to measure the system’s impact on operational efficiency and guest satisfaction
• Work swiftly to diagnose any real-time operational issues and manage hot fixes through de-bugging process
• Stay informed about emerging trends in restaurant technology, digital kitchen tools, and automation
• Benchmark the KDS against industry standards to maintain competitive advantage

STAKEHOLDER COLLABORATION

• Collaborate with brand partners, team members, and cross- functional teams, including digital and operations teams, to gather and prioritize requirement and features
• Build and manage relationship with Perfect Company (KDS vendor) and align Perfect Company’s product roadmap with Wingstop’s KDS roadmap
• Partner with digital and technology teams to ensure solutions tailored work effectively within our Wingstop environment
• Support Operations and BI teams in develop key dashboards with relevant information to improve performance in their restaurants with the use of KDS
• Manage executive stakeholders with regular updates on enhancements and operational reporting

WHAT YOU’LL NEED

EDUCATION & EXPERIENCE

• Bachelor’s degree in business, computer science, or a related field; MBA is a plus.
• 3-5  years of product management experience, ideally in the restaurant, retail, or hospitality industry.
• Proven track record of managing software products from concept to launch; working with third-parties is a plus
• Experience working with kitchen technology or hardware/software integration.
• Knowledge of restaurant labor and inventory management systems.
• Willingness to work in back of house kitchen environments for extended periods of time to understand operational implications of technology solutions from KDS

TECHNICAL SKILLS

• Familiarity with POS systems, restaurant operations, and back-of-house workflows
• Ability to understand technical requirements and set-up KDS system in restaurants through our POS technology stack
• Experience with agile methodologies, product development tools (e.g., JIRA, Confluence, Slack), and API integrations

• Background in UX/UI design principles for operational tools.

PROBLEM SOLVING & PEOPLE SKILLS

• Strong analytical, problem-solving, and communication skills.

• Ability to influence cross-functional teams and manage stakeholders effectively.
• Detail-oriented, with a passion for creating user-friendly solutions.

WHO YOU ARE 

HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.

HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.

SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.

SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team. 

ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.

BENEFITS

FLAVOR PERKS:

FUN IS THE BEST FLAVOR:

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.