Service Manager

Title: SERVICE MANAGER

Reports to: ASSISTANT GENERAL MANAGER

Summary of Position:

Responsible to assist in the planning, organizing, training, implementation, and leadership necessary to achieve stated objectives in sales, costs, employee recruitment/retention, guest service, compliance and satisfaction, attraction and food quality, cleanliness, and sanitation.

Duties & Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs and assists in maintaining Winners Circle compliance.

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always.

• Generate and recruit top-notch employee leads.

• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.

• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

• Make employment and termination decisions consistent with General Manager guidelines for approval or review.

• Fill in where needed to ensure guest service standards and efficient operations.

• Continually strive to develop and motivate your staff to become top performers. Keep team morale high.

• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.

• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the center’s preventative maintenance programs.

• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.

• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.

• Be knowledgeable of the facility’s policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.

• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees, and guests.

• Attend and contribute to weekly manager meetings.

• Carry out Winners Circle’s marketing, advertising and promotional activities and campaigns that achieve sales goals.

• Participate and ensure all Winners Circle’s marketing, compliance, training, operations, and legal programs are instituted and followed to maintain compliance.

• Run quality shifts

Qualifications:

• Be 21 years of age.

• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.

• Possess excellent math skills and have the ability to operate our point-of-sale system.

• Be able to communicate and understand the predominant language(s) of the restaurant’s trading area. Spanish speaking a plus.

• Must be able to communicate clearly with managers, vendors, kitchen and dining room personnel and guests.

• Must be a dynamic, positive, and charismatic leader.

• Be able to lift, reach, bend, stoop and safely lift and easily maneuver items frequently weighing up to 50 pounds.

• Be able to work in a standing position for long periods of time (up to 10 hours).

• Be able to walk and be “on your feet” for long periods of time (up to 10 hours).

• Extensive knowledge of food safety concepts and practices.

• Must adhere to the established appearance guidelines.

• Proficiency in Microsoft Office (excel, ppt, word) programs.

• Must have the stamina to work 50 to 60 hours per week.

• Must maintain a manager level Food Handlers certification. SERV safe certification preferred.

• Must maintain TABC certification.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Days:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Longmont, CO 80501 (Required)

Ability to Relocate:

• Longmont, CO 80501: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $55,000