Emergency Department Care Coordinator

Emergency Department Care Coordinator
Emergency Department
1.0 FTE, 80 Hours a Pay Period
Days, Hours between 8 am - 5 pm
Weekends: No
Holidays: No

Position Overview:

The Emergency Department Care Coordinator provides support, assessment, resources, interventions, and other services to patients and their families/support systems in the Emergency Department at Winona Health. Collaborates with the interdisciplinary health care staff to treat and plan for the social and medical needs of Emergency Department patient(s)/support systems. Devises, develops, and implements discharge plans as necessary. Assesses patients to evaluate social, emotional, and physical needs by applying appropriate theories and techniques. The Care Coordinator strives to promote patient and family wellness, improved care outcomes, and access to appropriate hospital and community resources among a patient population with complex health needs.

Essential Duties & Responsibilities:

• Formulates recommended goals and interventions for high-risk patients in the Emergency Department.
• Provides interventions such as psychoeducation, skills training, crisis intervention, and problem-solving, while also offering social support and connection to externally available services to support needs.
• Develops goal-oriented discharge plans with patients to reduce the effects of chronic conditions and/or co-occurring disorders, such as mental health and chemical dependency issues.
• Documents all such interventions in the patient medical record as appropriate.
• Provides support, crisis intervention, and other appropriate therapeutic services to assist patients and families in coping with presenting symptoms and problems, accepting medical recommendations, and change in function/ability, etc.
• Provides education to patients and families around issues related to adaptation to the patient’s diagnosis, illness, treatment, and/or life situation.
• Advocates for clients and family members within the medical system and the community to help with financial resources, housing, medical care, and other services.
• Participates in monitoring and evaluating the quality and appropriateness of patient care.
• Assists in providing resources for appropriate levels of care for patients including referrals and connections with Primary Care Services as needed.
• Direct resource for the Primary Care team members working toward value-based purchasing initiatives and strategies.
• Participates in and supports continuous improvement both in the Emergency Department and throughout the organization.
• Strives to eliminate waste and duplication and develops workflow(s) accordingly.
• Knowledge of crisis intervention, motivational interviewing, advance care planning, advance directive facilitation, and advanced communication skills are required.
• Valued member of the interdisciplinary team that coordinates and follows through on patient care needs including social, emotional, and medical needs.
• Interacts continually with medical staff in the Emergency Department and works side-by-side with nursing staff in the treatment plan for patients and their families.
• Assisting staff with patient needs as needed and performs other duties as assigned.

Supervisory Responsibilities:

No direct reports

Skills and Experience:

Required:

• Bachelor’s Degree in Social Sciences (Sociology, Psychology, Criminal Justice, etc.)
• Excellent computer skills in Microsoft Word, Excel, Power Point, Outlook, Publisher, and patient information database (Cerner)

Preferred:

• Master’s Degree in Social Sciences (Sociology, Psychology, Criminal Justice, etc.) or related specialty
• One year of experience
• Experience in mental health, chemical dependency, and medical systems

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available: 

Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives 
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being 
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth 
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
 
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.