What are the responsibilities and job description for the Financial Services Representative position at Winstar Casino Hotel?
Our Team
WinStar World Hotel is a dynamic and fast-paced work environment where every day is different. We are a team of dedicated professionals who strive to deliver exceptional service standards while maintaining smooth system operations.
Job Summary
As a key member of our team, you will be responsible for managing guest folios, auditing revenue, and ensuring the smooth operation of our systems. You will provide prompt, courteous check-ins and check-outs, assisting guests with reservations, requests, and inquiries.
Responsibilities:
- Generate and review daily revenue reports, ensuring accurate breakdowns for food, beverage, and room operations.
- Provide excellent customer service by resolving any guest concerns with tact and professionalism.
- Oversee the accurate processing of charges, settlements, and nightly reports to maintain smooth system operations for the next day.
Requirements
- A positive attitude and commitment to delivering outstanding guest service.
- Exceptional attention to detail and ability to maintain accurate records.
- Strong communication skills to interact with guests and team members.
- Knowledge in accounting operations (including A/R and A/P) and excellent math skills.
- Proficiency in computer systems, including guest reservations and front desk operations.
- A flexible mindsetready to adapt to varying schedules to meet business needs.
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