What are the responsibilities and job description for the Revenue Audit Coordinator position at Winstar Casino Hotel?
Job Summary
We are seeking a highly skilled Revenue Audit Coordinator to join our team at Winstar World Hotel. In this role, you will be responsible for managing guest folios, auditing revenue, and ensuring the smooth operation of our systems while maintaining exceptional service standards.
Key Responsibilities:
- Audit & Revenue Management: Generate and review daily revenue reports, ensuring accurate breakdowns for food, beverage, and room operations.
- Tech-Savvy: Handle system issues, make adjustments, and input all necessary data for a seamless daily operation.
- Guest Interaction: Provide prompt, courteous check-ins and check-outs, assisting guests with reservations, requests, and inquiries.
- Guest Satisfaction: Ensure a positive experience by resolving any guest concerns with tact and professionalism.
- System Mastery: Oversee the accurate processing of charges, settlements, and nightly reports to maintain smooth system operations for the next day.
About You:
- A positive attitude and commitment to delivering outstanding guest service.
- Exceptional attention to detail and ability to maintain accurate records.
- Strong communication skills to interact with guests and team members.
- Knowledge in accounting operations (including A/R and A/P) and excellent math skills.
- Proficiency in computer systems, including guest reservations and front desk operations.
- A flexible mindsetready to adapt to varying schedules to meet business needs.
