What are the responsibilities and job description for the Revenue Audit Specialist position at Winstar Casino Hotel?
Company Overview
WinStar World Hotel takes pride in offering its guests a world-class experience. We strive to maintain exceptional service standards while operating in an exciting and fast-paced environment.
Job Description
As a key member of our team, you will be responsible for managing guest folios, auditing revenue, and ensuring the smooth operation of our systems. You will provide prompt, courteous check-ins and check-outs, assisting guests with reservations, requests, and inquiries.
Key Responsibilities:
- Audit & Revenue Management: Generate and review daily revenue reports, ensuring accurate breakdowns for food, beverage, and room operations.
- Tech-Savvy: Handle system issues, make adjustments, and input all necessary data for a seamless daily operation.
- Guest Interaction: Provide excellent customer service by resolving any guest concerns with tact and professionalism.
- System Mastery: Oversee the accurate processing of charges, settlements, and nightly reports to maintain smooth system operations for the next day.
What We're Looking For
- A positive attitude and commitment to delivering outstanding guest service.
- Exceptional attention to detail and ability to maintain accurate records.
- Strong communication skills to interact with guests and team members.
- Knowledge in accounting operations (including A/R and A/P) and excellent math skills.
- Proficiency in computer systems, including guest reservations and front desk operations.
- A flexible mindsetready to adapt to varying schedules to meet business needs.
