Customer Service & Account Manager

Inside Customer Service and Account Manager
About Us:
At Winston Collection, LLC, we’re deeply passionate about golf. As a leading distributor, manufacturer, and wholesaler in the golf industry, we take pride in serving over 3,000 accounts with our premium leather goods, accessories, and gift items. Our team is expanding, and we’re on the lookout for a dedicated individual that is a golfer or has golf knowledge, great communication skills and who is detailed oriented. If you’re customer-focused and ready to make an impact, this role is for you!

What We Offer:
• Career Opportunity: This isn’t just a job; it’s a chance to build a fulfilling career. We’re committed to your long-term growth and development.
• Professional Growth: Join a team that encourages innovation and excellence. Your contributions matter here.
• Supportive Environment: We value dedication and creativity. Your talents will be recognized and appreciated.
Job Details:
• Position: Inside Customer Service and Order Entry Specialist
• Workplace: Winston Collection Headquarters, 1591 Star Batt Dr., Rochester Hills, MI 48309
• Hourly Wage: $19
• Work Schedule:
o Monday through Friday, daytime shift (No weekends)
• Benefits:
o Health and Dental Benefits after 90 days
o 401k match up to 6% (when eligible)
Responsibilities:
1. Order Entry Processes:
o Set up new customers and update information for existing ones.
o Complete essential fields, including name, address, ship-to address, account number, item number, in-hands date, correct pricing, and decoration style.
o Input data accurately into our order entry system (QuickBooks).
o Adapt to various order-writing methods to serve our diverse product offerings.
o Provide detailed specifications for each order, including product type, materials, and decoration requirements.
o Verify customer order information and receive confirmation of correctness.
o Handle customized orders with precision and attention to detail.
2. Customer Interaction:
o Answering customer phone calls and emails
o Inform customers of all order details and submit to them for approval.
o Write orders promptly to meet delivery deadlines.
o Ensure exceptional customer service throughout the order process.
Requirements:
• Proven experience as an Order Entry Specialist or similar role.
• Must be a golfer or knowledge of the game.
• Ability to quickly learn our processes and order writing procedures.
• Cares about all the order details and understands delivering Orders on-time.
• Previous QuickBooks or similar experience preferred.
Join our team and contribute to the exciting world of golf at Winston Collection, LLC! Apply today.
Please send your Resume to: Andrew McDurmon amcdurmon@winstoncollection.com