Winstar - Spa Coordinator

Join Our Team as a Spa Coordinator – Elevate Guest Experiences in a Luxurious Setting!

Are you passionate about creating unforgettable experiences and delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where every day brings new opportunities to connect with guests and contribute to a world-class spa experience? If so, we want YOU to join our team as a Spa Coordinator!

At our luxurious spa, we believe every guest deserves the ultimate relaxation experience, and we're looking for a Spa Coordinator who shares our commitment to excellence. From managing the spa schedule to providing outstanding guest service, this role is the heart of the spa's day-to-day operations. You'll play a key part in ensuring guests leave feeling pampered, refreshed, and eager to return.

What You'll Be Doing

• Creating Exceptional First Impressions: As the first point of contact, you'll welcome guests with a smile and ensure their experience starts with a positive impression of our spa.
• Managing the Flow of Communication: From answering calls to greeting visitors and responding to inquiries, you'll keep everything running smoothly by providing guests with the information they need.
• Scheduling with Precision: You'll manage appointments and ensure a seamless spa schedule to maximize efficiency, while handling last-minute changes with grace and confidence.
• Supporting a World-Class Experience: You'll actively recommend spa treatments and retail products to guests, helping them make informed decisions while enhancing their spa experience.
• Ensuring Guest Satisfaction: From assisting with special requests to resolving any issues that arise, you'll go above and beyond to make sure every guest leaves happy.
• Keeping the Spa Immaculate: Maintaining a pristine spa environment is key. You'll ensure cleanliness and orderliness, keeping all areas well-stocked and beautiful.
• Team Collaboration: Work closely with a talented team of therapists and staff, contributing to a positive and harmonious atmosphere that makes our spa a standout destination.
• Handling Transactions: Whether it's processing payments, handling gift certificates, or managing retail sales, you'll do it all with professionalism and attention to detail.
• Learning & Growing: Participate in training and meetings to continually grow in your role and stay updated on the latest spa services and offerings.
  
  

What We're Looking For

• Exceptional Communication Skills: You should be a confident communicator, both in person and over the phone, with the ability to create positive connections with guests and staff alike.
• Detail-Oriented & Organized: You'll need to juggle multiple tasks while keeping everything in order – from appointment scheduling to inventory tracking and ensuring the spa is always guest-ready.
• A Passion for Hospitality: You understand that the guest experience is everything. Your goal is always to provide top-notch service and make every guest feel valued and pampered.
• Retail & Sales Skills: If you have a knack for suggesting products and services that meet guests' needs, you'll thrive in this role!
• Flexible & Reliable: Availability to work evenings, weekends, and holidays is essential as we operate 7 days a week, ensuring guests receive exceptional service whenever they visit.
  
  

Your Skills & Experience

• Previous Experience: Ideally, you have experience in retail, hospitality, or the spa industry, but we'll train the right person who is eager to learn!
• Tech-Savvy: Familiarity with spa or salon software and Microsoft Office is preferred, but general computer knowledge will help you succeed in this role.
• Physical Demands: You should be able to stand for long periods, lift up to 25 lbs, and handle physical tasks such as bending and reaching.
• A Professional Appearance: We take pride in our appearance and expect our team members to be neat, clean, and well-groomed in uniform or business attire.
  
  

Why Join Us?

• Competitive Pay & Benefits: Enjoy a great salary and benefits package, with opportunities for growth within the company.
• Exciting Work Environment: Work in a serene, luxurious setting where every day offers new experiences and opportunities to engage with guests.
• Team Spirit: Be part of a friendly, professional team that values collaboration, respect, and mutual success.
• Ongoing Training: We're committed to your growth! You'll have the chance to learn new skills and advance in your career.
  
  

$17 - $18 per hour DOE

Ready to Make an Impact?

If you're enthusiastic about delivering world-class service and want to be part of a team that values passion, professionalism, and excellence, then this is the role for you!

Take the first step toward an exciting career by filling out our easy, mobile-friendly 3-minute application. We can't wait to meet you!

For more information or to apply, visit our website. Please note, we only accept applications through our online portal – no emails or phone calls, please.

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