Spa Coordinator

Join Our Team as a Spa Coordinator Elevate Guest Experiences in a Luxurious Setting!

Are you passionate about creating unforgettable experiences and delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where every day brings new opportunities to connect with guests and contribute to a world-class spa experience? If so, we want YOU to join our team as a Spa Coordinator!

At our luxurious spa, we believe every guest deserves the ultimate relaxation experience, and were looking for a Spa Coordinator who shares our commitment to excellence. From managing the spa schedule to providing outstanding guest service, this role is the heart of the spas day-to-day operations. Youll play a key part in ensuring guests leave feeling pampered, refreshed, and eager to return.

What Youll Be Doing:

• Creating Exceptional First Impressions: As the first point of contact, youll welcome guests with a smile and ensure their experience starts with a positive impression of our spa.
• Managing the Flow of Communication: From answering calls to greeting visitors and responding to inquiries, youll keep everything running smoothly by providing guests with the information they need.
• Scheduling with Precision: Youll manage appointments and ensure a seamless spa schedule to maximize efficiency, while handling last-minute changes with grace and confidence.
• Supporting a World-Class Experience: Youll actively recommend spa treatments and retail products to guests, helping them make informed decisions while enhancing their spa experience.
• Ensuring Guest Satisfaction: From assisting with special requests to resolving any issues that arise, youll go above and beyond to make sure every guest leaves happy.
• Keeping the Spa Immaculate: Maintaining a pristine spa environment is key. Youll ensure cleanliness and orderliness, keeping all areas well-stocked and beautiful.
• Team Collaboration: Work closely with a talented team of therapists and staff, contributing to a positive and harmonious atmosphere that makes our spa a standout destination.
• Handling Transactions: Whether its processing payments, handling gift certificates, or managing retail sales, youll do it all with professionalism and attention to detail.
• Learning & Growing: Participate in training and meetings to continually grow in your role and stay updated on the latest spa services and offerings.

What Were Looking For:

• Exceptional Communication Skills: You should be a confident communicator, both in person and over the phone, with the ability to create positive connections with guests and staff alike.
• Detail-Oriented & Organized: Youll need to juggle multiple tasks while keeping everything in order from appointment scheduling to inventory tracking and ensuring the spa is always guest-ready.
• A Passion for Hospitality: You understand that the guest experience is everything. Your goal is always to provide top-notch service and make every guest feel valued and pampered.
• Retail & Sales Skills: If you have a knack for suggesting products and services that meet guests needs, youll thrive in this role!
• Flexible & Reliable: Availability to work evenings, weekends, and holidays is essential as we operate 7 days a week, ensuring guests receive exceptional service whenever they visit.

Your Skills & Experience:

• Previous Experience: Ideally, you have experience in retail, hospitality, or the spa industry, but well train the right person who is eager to learn!
• Tech-Savvy: Familiarity with spa or salon software and Microsoft Office is preferred, but general computer knowledge will help you succeed in this role.
• Physical Demands: You should be able to stand for long periods, lift up to 25 lbs, and handle physical tasks such as bending and reaching.
• A Professional Appearance: We take pride in our appearance and expect our team members to be neat, clean, and well-groomed in uniform or business attire.

Why Join Us?

• Competitive Pay & Benefits: Enjoy a great salary and benefits package, with opportunities for growth within the company.
• Exciting Work Environment: Work in a serene, luxurious setting where every day offers new experiences and opportunities to engage with guests.
• Team Spirit: Be part of a friendly, professional team that values collaboration, respect, and mutual success.
• Ongoing Training: Were committed to your growth! Youll have the chance to learn new skills and advance in your career.

$17 - $18 per hour DOE

Ready to Make an Impact?

If youre enthusiastic about delivering world-class service and want to be part of a team that values passion, professionalism, and excellence, then this is the role for you!

Take the first step toward an exciting career by filling out our easy, mobile-friendly 3-minute application. We can't wait to meet you!

For more information or to apply, visit our website. Please note, we only accept applications through our online portal no emails or phone calls, please.