Coordinator of Graduate Student Services

The Winston-Salem State University Graduate College is pleased to announce the position opening for a Coordinator of Student Services. The Coordinator of Graduate Student Services will play a vital role in enhancing Graduate student experience by providing comprehensive support and resources to students. This position will involve collaborating with various departments to ensure the effective delivery of student services, including academic advising, counseling, and extracurricular activities.

Primary Responsibilities and Duties:
The Coordinator of Graduate Student Services monitors student academic progress utilizing all available data, and, when necessary, intervenes with solutions that will improve student success. The Coordinator of Graduate Student Services also works with students to overcome challenges that hinder his/her academic progress by providing support, developing strategies, and helping students to obtain the necessary resources and tools needed to achieve their academic goals. The Coordinator of Graduate Student Services will work to support the Director of Writing and Communication Programs in hiring Graduate level professional tutors. The ideal candidate will be a proactive communicator with a passion for student advocacy and development.

Key Responsibilities and skills:

Student Support: Serve as the primary point of contact for students seeking assistance with academic, personal, and career-related issues.

Writing: Collaborate with graduate students to develop and refine thesis topics, ensuring alignment with academic standards and personal research interests. Assist in the creation and organization of literature reviews, research methodologies, and proposal outlines for various scholarly projects. Provide constructive feedback on drafts and revisions, focusing on clarity, coherence, and adherence to citation guidelines. Conduct research to support thesis arguments and enhance the depth of scholarly work.

Program Development: Design, implement, and evaluate programs and workshops that promote student engagement, success, and well-being.

Collaboration: Work closely with faculty, staff, and external partners to create a supportive campus environment and facilitate access to resources.

Advising: Provide academic advising and guidance to students, helping them navigate their educational pathways and address any challenges they may face.

Outreach: Organize outreach initiatives to inform students about available services, programs, and resources.

Data Management: Maintain accurate records of student interactions and program participation to assess the effectiveness of services and inform continuous improvement.

Crisis Intervention: Assist in identifying students in crisis and provide appropriate referrals to counseling and mental health services.

Policy Implementation: Stay informed about institutional policies and procedures, ensuring compliance and promoting adherence among students.

Education:
Bachelor’s degree in education, psychology, social work, or a related field.

Experience:
Minimum of 2 years of experience in student services, advising, or a related area within an educational setting.

Skills:

• Strong interpersonal and communication skills.

• Excellent organizational and time management abilities.

• Ability to work collaboratively in a diverse environment.

Education:
Bachelor’s degree in education, psychology, social work, or a related field (Master’s preferred).

Experience:
Minimum of 2 years of experience in student services, advising, or a related area within an educational setting.

• Experience in crisis management and conflict resolution.

• Knowledge of best practices in student engagement and retention strategies.

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834