Counter Person

Position Summary

The Counter Sales Representative’s primary responsibility is to ensure satisfaction of customers in the customer service area and in handling customer telephone inquiries, by selling and servicing the customer promptly and courteously. The Counter Sales Representative must also work with all company personnel to ensure quality customer service.

Accountabilities/Responsibilities

• Render prompt and satisfactory service to customers at the customer service area and to those calling by telephone, providing prices and product application information.

• Pick orders from the warehouse to service and sell to counter customers and process sales transactions.

• Provide warranty and delivery information, as needed.

• Inform customers of promotions, volume purchasing and other incentives (as appropriate).

• Maintain good housekeeping in customer service area and display areas; arrange displays and stock.

• Keep abreast of new products and apply knowledge of product usage in selling additional materials to the customer.

• Answer stock availability questions.

• Keep supervisor advised of items frequently requested by customers that are not in stock.

• Report to the supervisor re-order levels, empty bins, and/or robbed items within counter area.

• Investigate and resolve, if possible, customer complaints and report complaints to supervisor.

• Maintain cash box in accordance with established Company policy.

• Assist in filling orders from the warehouse as needed.

• The Customer Service Representative may become involved with such other duties as the warehouse manager/supervisor or Company President/

• Manager may deem necessary.

• Complete career track training in WIN University for Counter Sales

Position Core Values

• Spirit of Opportunity - participates in team meetings and strategic planning processes to contribute to the overall success of the company

• Profitability- ensures all counter sales activities are performed in a timely and accurate manner

• Customer Focus- delivers total customer satisfaction in all aspects of sales

• Communication-provides professional and timely communication through counter sales, phone sales, and email correspondence

• Integrity & Professionalism- exhibits integrity and professionalism with customers and vendors

• Respect - ensures all personal interactions are conducted in a courteous and respectful manner

Competencies for Success

• Excellent Communication and Customer Service

• Attention to Detail and Highest Level of Accuracy

• Sound Judgment, Problem solving, and Decision Making

• Superior Organizational and Time Management Skills

• Excellent Knowledge of Website and Internet Processes

Qualifications/Experience

Minimum Qualifications

• Ability to quickly learn organizational procedures and operations

• Ability to analyze non-complex administrative details and correct routine error situations

• High degree of math competency and ability to maintain arithmetic and statistical accuracy * Write in a neat, legible fashion

• Possess good oral communication skills

• Operate material handling equipment

• Effective understanding of the WISE system in order to produce sales orders and execute other duties specific to your Company

The performance of essential job functions for this position require both access to valuable assets and interaction with others under potentially stressful conditions. Therefore, individuals demonstrating a history of illegal substance abuse, theft or violence present a higher risk of loss and may be disqualified.

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

• Safely lift and handle material weighing up to 50 pounds

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift
• Day shift

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Prince George, VA 23875 (Required)

Ability to Relocate:

• Prince George, VA 23875: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18