What are the responsibilities and job description for the IT Support Specialist -Salary $40,000 to $45,000 position at Winthrop Rockefeller Institute?
Description
This position is a full time benefited position
Salary range is $40,000 to $45,000
Job Summary: The IT Support Specialist role is to assist in ensuring the stable operation of the in-house computer network as directed by the IT Manager/Director. This includes analyzing and resolving end user hardware and software computer problems in a timely and accurate fashion. End user assistance includes both internal users (Institute staff) and external customers (conference guests).
Essential Responsibilities (as directed by IT Manager/Director):
- Troubleshoot issues with computer applications or systems, including Windows desktop and server OS and Apple OS.
- Provide technical support and training for computer and network issues for both internal and external end users.
- Handle user technical support cases through phone, email and ticket submission.
- Respond to user questions and concerns; assists in interpreting user needs and implementing solutions.
- Setup and maintenance of end user accounts, permissions, and access rights, active directory basics.
- Manage equipment, hardware and software upgrades and maintain and update inventory for equipment.
- Management of security solutions, including firewall, anti-virus, and intrusion detection systems.
- Management and installation of network hardware and equipment: Routers, switches, access points, and UPSs.
- Setup, installation and maintenance of network, satellite and phone cabling.
- Setup, installation and maintenance of telephone, voicemail and satellite equipment.
- Assist in creating and updating policies, procedures and site documentation
- Protect organization's value by keeping information confidential.
Other Responsibilities:
- Operation of servers, including e-mail, print and backup servers and their associated operating systems and software.
- Assist with monitoring and testing network performance and providing reports and statistics.
- Conduct research to gain information about products or processes and stay up to date on emerging industry trends.
- Meet financial requirements by monitoring expenses.
- Conform with and abide by all regulations, policies, work procedures, safety rules and instructions.
- Perform other duties as required.
Requirements
Competency or position requirements:
- General knowledge of network functionality, printers, VLAN, UPS, VoIP, wireless, switching, routing, virtualization technologies and Network Protocols: TCP/IP, Ethernet, T1, IEEE 802.x, VPNs.
- Working technical knowledge of networking, computer operating systems, phone systems, and satellite TV’s
- Experience with core software applications
- Software/hardware troubleshooting experience and application support experience
- Ability to self-manage time, maintain attention to detail, and to prioritize deadlines in a fast paced environment.
- Professional appearance and team-minded attitude
- Excellent customer service and communication skills
- Flexible work schedule
Environmental Factors: (lifting, standing, sitting, sounds, chemicals, hazards, etc.)
- Must be able to sit or stand for extended periods of time (8-10 hours)
- Must be able to lift up to 50 lbs.
Quality/Quantity Standard: The Institute expects integrity, professionalism and high quality work from all Employees.
Required Education: Associate degree in a computer related field, Bachelor’s in related field preferred
Required Experience: 1-3 years with degree/5 without
Work Schedule: Varies
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EQUAL OPPORTUNITY EMPLOYER
We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information or any other legally protected status.
DRUG FREE WORKPLACE
We are a Rule 36 Drug Free Workplace which means an applicant is required to submit to a pre-employment drug test after being given a conditional offer of employment.
Salary : $40,000 - $45,000