What are the responsibilities and job description for the Operations Coordinator position at Winthrop-University Hospital Employees Federal Credit Union?
Job Summary
Housing Operations Serves as backup to the Housing System Administrator: assigns housing to new students; helps with all aspects of room selection for returning students; assists with emergency housing locations, student housing applications, contract processes, and apartment application deposits and related accounting functions; and provides support for other daily housing and room management operations. Works with the Housing System Administrator to document processes for student-facing self-service systems. Develops video training modules for residents on navigating the room selection process. Designs and coordinates marketing plans for annual room selection process. Creates reports from housing software for Residence Life and Student Affairs staff. Manages all group security roles for housing management system administrative users. Provides first-level support for all housing management system users, including students using the self-service systems, and serves as secondary liaison to housing management system vendor. Manages technical issues and staff training for various software functions. Updates hall office computers as needed. Provides support for Presence, Maxient and other software used by Student Affairs. Provides desktop support to Residence Life office staff and helps residence hall staff update their web pages as needed. Collaborates with Housing System Administrator and software vendor to identify and implement workarounds for business processes not directly supported by the housing software. Programming Support Manages the centralized procurement process for Residence Life program supplies. Assists the Residential Success Coordinators with evening operations. Manages the movie streaming service, including selecting content, marketing the service to residents, and seeking innovative ways to deliver the service. Coordinates cell phone communication systems, including diagnostics and repairs, and serves as liaison to the university cell phone coordinator. Provides timely updates to various presentations slide decks for department functions. Manages timely updates of Housing, Dining and Residence Life websites and ensures appropriate content. Manages residence hall staff web portal/SharePoint and MS Teams Planner functions. Manages technology loaner equipment. Facilities and Business Operations Manages inventories of MicroFridge units, mattresses, student room furniture, move-in carts, food service equipment, supplies and safety signage. Serves as liaison to the Residence Life pest control contractor, provides support to students regarding pest control concerns and makes recommendations for policy and/or protocol changes as needed. Coordinates maintenance of the department’s utility vehicles and ensures they are kept clean and in top working condition. Maintains utility cart schedules. Recruits, trains, and provides leadership and supervision to summer and academic year student SWARM teams, ensuring tasks are completed safely and on schedule and meet quality standards. Assists the Director of Student Affairs Operations with procurement processes. Assists with hiring and scheduling residence hall office staff. Office Operations Assist with general Residence Education and Student Affairs office operations. Provides support for Campus Center operations and residence hall opening and closing processes. Serves as backup for Residence Life front office services.
Required Qualifications
Bachelor’s degree. At least one year of relevant experience. (An equivalent combination of education and experience may be considered.)
Preferred Qualifications
Bachelor’s degree in business, information technology or related field. College student housing experience. Experience with MS Excel, PowerPoint, and Visio and database and web editing tools. Experience with housing management software. Experience in facilities operations.
Housing Operations Serves as backup to the Housing System Administrator: assigns housing to new students; helps with all aspects of room selection for returning students; assists with emergency housing locations, student housing applications, contract processes, and apartment application deposits and related accounting functions; and provides support for other daily housing and room management operations. Works with the Housing System Administrator to document processes for student-facing self-service systems. Develops video training modules for residents on navigating the room selection process. Designs and coordinates marketing plans for annual room selection process. Creates reports from housing software for Residence Life and Student Affairs staff. Manages all group security roles for housing management system administrative users. Provides first-level support for all housing management system users, including students using the self-service systems, and serves as secondary liaison to housing management system vendor. Manages technical issues and staff training for various software functions. Updates hall office computers as needed. Provides support for Presence, Maxient and other software used by Student Affairs. Provides desktop support to Residence Life office staff and helps residence hall staff update their web pages as needed. Collaborates with Housing System Administrator and software vendor to identify and implement workarounds for business processes not directly supported by the housing software. Programming Support Manages the centralized procurement process for Residence Life program supplies. Assists the Residential Success Coordinators with evening operations. Manages the movie streaming service, including selecting content, marketing the service to residents, and seeking innovative ways to deliver the service. Coordinates cell phone communication systems, including diagnostics and repairs, and serves as liaison to the university cell phone coordinator. Provides timely updates to various presentations slide decks for department functions. Manages timely updates of Housing, Dining and Residence Life websites and ensures appropriate content. Manages residence hall staff web portal/SharePoint and MS Teams Planner functions. Manages technology loaner equipment. Facilities and Business Operations Manages inventories of MicroFridge units, mattresses, student room furniture, move-in carts, food service equipment, supplies and safety signage. Serves as liaison to the Residence Life pest control contractor, provides support to students regarding pest control concerns and makes recommendations for policy and/or protocol changes as needed. Coordinates maintenance of the department’s utility vehicles and ensures they are kept clean and in top working condition. Maintains utility cart schedules. Recruits, trains, and provides leadership and supervision to summer and academic year student SWARM teams, ensuring tasks are completed safely and on schedule and meet quality standards. Assists the Director of Student Affairs Operations with procurement processes. Assists with hiring and scheduling residence hall office staff. Office Operations Assist with general Residence Education and Student Affairs office operations. Provides support for Campus Center operations and residence hall opening and closing processes. Serves as backup for Residence Life front office services.
Required Qualifications
Bachelor’s degree. At least one year of relevant experience. (An equivalent combination of education and experience may be considered.)
Preferred Qualifications
Bachelor’s degree in business, information technology or related field. College student housing experience. Experience with MS Excel, PowerPoint, and Visio and database and web editing tools. Experience with housing management software. Experience in facilities operations.
