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Work with usTitle : Developer
Requisition ID : 21647
City : Miami
Country / Region : US
About Wipro :
Wipro Limited (NYSE : WIT, BSE : 507685, NSE : WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
Role : CMDB Developer
Location : Miami FL Hybrid
The ServiceNow CMDB Developer will be responsible for ServiceNow discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards. This includes doing audits to ensure data is correct and accurate and also having a good understanding of what’s behind each request.
Responsibilities :
- Hands on Expertise with Integrations
- Hands on Expertise with Discovery
- Represent a specific technical domain in the IT organization
- Ensure the CI data is properly maintained and is available when and where it’s needed
- Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
- Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Management
- Develop and monitor CI data health reports / dashboards and resolve any issues
- Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
- Proactively identify CI classes, attributes, and relationship types that are required
- Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
- Ensure the CIs are created or updated using only approved processes and procedures
- Develop, document, and implement CI data audits and address any issues that arise
- Evaluate enhancement requests and identify appropriate solutions
- Validate CMDB functionality as part of ServiceNow platform upgrades and deployments
Qualifications :
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
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