Salesforce Project Manager

Roles & Responsibilities:

• Lead and manage the end-to-end delivery of Salesforce projects, from requirements gathering to go-live.
• Define project scope, goals, deliverables, and timelines, ensuring alignment with business objectives.
• Develop and maintain detailed project plans, timelines, and budgets; monitor project progress and adjust as needed.
• Coordinate internal and external resources to ensure the timely and successful delivery of Salesforce solutions.
• Manage project risks, issues, and dependencies, implementing mitigation strategies when necessary.
• Conduct regular project status meetings with stakeholders, providing updates on progress, milestones, and any challenges faced.
• Salesforce Solution Delivery:
• Work closely with Salesforce developers, administrators, and architects to ensure technical solutions align with business requirements.
• Provide technical guidance on Salesforce development processes, integrations, and customizations.
• Ensure proper design, configuration, and customization of Salesforce applications, ensuring that they meet both functional and technical specifications.
• Ensure the successful integration of Salesforce with third-party systems, both internal and external, through APIs, middleware, or other technologies.
• Oversee testing, validation, and deployment of Salesforce applications and ensure proper change management protocols are followed.
• Stakeholder Management:
• Build strong relationships with business stakeholders, product owners, and other teams to gather requirements and align project goals with business needs.
• Act as the main point of contact for all project-related inquiries, addressing concerns and clarifications as needed.
• Communicate technical information clearly and concisely to non-technical stakeholders.
• Manage stakeholder expectations and ensure that project goals are met.
• Team Leadership and Collaboration:
• Lead and mentor cross-functional teams, including Salesforce developers, administrators, and other technical staff, to ensure successful project delivery.
• Foster a collaborative, innovative, and results-driven environment within the project team.
• Ensure proper resource allocation and that all team members are equipped with the tools and knowledge necessary to succeed in their roles.
• Quality Assurance & Continuous Improvement:
• Ensure that all deliverables meet the organization’s quality standards and Salesforce best practices.
• Continuously monitor and improve project processes, tools, and methodologies to ensure efficient and high-quality project delivery.
• Ensure that lessons learned from each project are documented and applied to future projects.

Qualifications

• 5 years of experience in project management, with at least 3 years focused on Salesforce-based solutions.
• Proven experience managing Salesforce implementation projects, including integration, customization, and configuration.
• Strong understanding of Salesforce technologies, including Salesforce Lightning, Apex, Visualforce, and Salesforce integrations.
• Experience with project management methodologies (e.g., Agile, Scrum, Waterfall).
• Demonstrated ability to manage multiple projects simultaneously, balancing priorities and deadlines.
• Strong understanding of Salesforce architecture, data models, and platforms.
• Solid technical background with the ability to communicate effectively with both technical and non-technical stakeholders.
• Experience managing cross-functional teams, both onshore and offshore, in delivering complex technical projects.
• Expertise in project management tools (e.g., Jira, Trello, MS Project, Asana).
• Strong problem-solving, risk management, and decision-making skills.
• Salesforce Certified Administrator or higher.
• PMP (Project Management Professional) or Agile/Scrum certification is a plus.

“Expected annual pay for this role ranges from [$120,000] to [$130,000]. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.”

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group