Operations Manager – Wireless & Telecom | Leadership & Process Optimization

Operations Manager – Wireless & Telecom | Leadership & Process Optimization

📍 Location: Chatsworth, California | Full-Time | High-Impact Role

Are you a results-driven operations leader with a passion for efficiency, accountability, and customer satisfaction?

We’re looking for a high-performance Operations Manager to lead and optimize our wireless and telecom operations, ensuring seamless execution, cost efficiency, and top-tier customer satisfaction. If you excel in team leadership, process improvement, and technical operations, this is your opportunity to drive meaningful impact in a fast-growing company.

🚀 What You’ll Be Doing

1️ Leadership & Team Management

• Oversee and lead four key teams: Fulfillment, Repairs, Help Desk, and Expense Management.
• Set clear objectives, hold teams accountable, and drive continuous performance improvement.
• Foster a high-accountability, results-driven culture that prioritizes efficiency and customer satisfaction.
• Hire, train, and develop top talent to build a high-performing operations team.

2️ Operations & Process Optimization

• Streamline order processing, phone provisioning, helpdesk services, telecom expense management and inventory.
• Ensure repair, order, & ticket turnaround times stay within acceptable timelines and eliminate long delays.
• Oversee the telecom expense management team to ensure cost efficiency for customers.
• Lead escalations and process improvements to enhance overall operational efficiency.

3️ Technical & Telecom Operations

• Oversee technical support operations, managing the offshore help desk team in the Philippines.
• Maintain MDM (Mobile Device Management) implementation & troubleshooting.
• Analyze system performance, identify risks, and implement solutions for scalability.
• Work with SaaS, carrier platforms, and telecom billing tools to ensure smooth service delivery.

4️ Metrics-Driven Performance Management

• Improve gross margins.
• Achieve a leading CSAT score for the support & audit teams.
• Reduce past-due tickets by and improve resolution times
• Develop KPIs to measure efficiency, cost savings, and customer impact.

✅ What We’re Looking For

✔ 7 years of experience in operations management, preferably in telecom, mobility, or wireless.

✔ Proven leadership managing multiple teams and driving performance improvements.

✔ Strong process improvement skills – experience with Six Sigma, Lean, or other efficiency frameworks preferred.

✔ Technical acumen – knowledge of MDM platforms, SaaS tools, and telecom expense management is a plus.

✔ Data-driven mindset – ability to leverage Excel, KPIs, and analytics for decision-making.

✔ Clear and direct communicator – sets expectations and ensures team accountability.

✔ Proactive, problem-solving mindset – thrives in a fast-paced, results-oriented environment.

💰 Compensation & Benefits

• 💵 Competitive salary performance-based bonuses.
• 📈 Career growth in a fast-scaling company.
• 🌍 Dynamic and results-driven culture with high standards for accountability and execution.
• 🏆 Opportunity to lead a key division and make a significant impact.

About Us

We are a leading provider of enterprise mobility management solutions, empowering businesses of all sizes to securely and efficiently leverage the power of mobile and wireless technology. Our comprehensive suite of services ensures cost efficiency, security, and operational excellence, allowing businesses to streamline device management, optimize wireless expenses, and enhance workforce mobility.

What We Do

Our services are designed to enhance technology, security, and network operations while reducing costs and improving efficiency:

✅ Wireless Expense Management – Optimize mobile spending by comparing all major US carriers, providing real-time insights and cost-saving strategies.

✅Mobile Device Management (MDM) – Ensure complete control and security over company mobile devices, including smartphones, tablets, and laptops.

✅Device Protection – Safeguard devices against loss, theft, and damage.

✅24/7 Support – Our dedicated team is available 7 days a week to assist employees with mobile/wireless device issues.

✅GPS Tracking Solutions – Gain real-time visibility into mobile workforces, improving efficiency and safety.

✅Device Lifecycle Management – End-to-end management from procurement and deployment to secure data wiping and recycling.

✅Device Repair, Ordering & Setup – We provide comprehensive repair plans, seamless procurement, and full-service device setup.

By offering end-to-end mobility solutions, we enhance security, efficiency, and network operations—giving businesses the confidence to scale and operate seamlessly in an increasingly mobile world.

📩 Apply Now!

If you’re a high-accountability operations leader who thrives on driving efficiency, team performance, and customer satisfaction, we want to hear from you!

📅 Apply today and take your career to the next level.