CLIENT SERVICES COORDINATOR - FULL TIME

Overview: 

Primarily responsible for helping to develop the sales plan with the client for retail operations execution at the store level. Develop and maintain key accounts contacts with established clients.

Essential Duties and Responsibilities:

• Responsible for all assigned clients.
• Participate in the formulation of sales objectives, plans, policies and procedures.
• Execute those that are approved.
• Establish and maintain sound relationships with the clients; provide thorough knowledge, insight, and communication into all facets of the market.
• Review, evaluate and report retail execution progress to plan and recommend programs for improvement.
• Organize field contacts with clients.
• Recap retail activity and communicate to client contact.
• General correspondence with client.
• Cooperate with clients by coordinating all requests pertinent to the retail sales team with management.
• Works with CSM or director to develop appropriate business building objectives for its clients.
• Develop quarterly analytical business planning sessions with clients.
• Develop and maintain sources of legal competitive information providing prompt, complete reporting on promotions, pricing, sales trends, competitive company structure and policies. Recommends programs to counter competitive pressure.

Education / Experience:

Bachelor’s degree (B.A.) or equivalent work experience. Retail, marketing, operations, CPG or related industry or product demonstration/events is preferred.

Skills & Abilities:

• Able to manage multiple priorities under tight deadlines; Able to prioritize conflicting demands and organize time.
• Possess negotiation, project management, research, analysis, and presentation skills.
• Excellent presentation and communication skills
• Effective organizational skills
• Negotiation skills
• Research and analytical skills.
• Interpersonal and customer-service skills
• Relationship management
• Strategic planning skills
• Knowledge of product and sector

Computer Skills/Tools & Technology:

Strong computer skills including proficiency in Microsoft products, such as Outlook, Word, Excel, Access and Sales Trak NG.

Physical Demands:

While performing the duties of this position, the team member is regularly required to be able to:

Sit, stand, talk, hear, and use hands and fingers to operate a computer keyboard, mouse and/or other peripherals. Light to moderate lifting may be required from time-to-time.

Work Environment:

Primarily office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:  

English is the primary language skill; however, bilingual skills may be required based on business necessity.

Ability to present facts and recommendations effectively in oral and written form. Listen to and understand information and ideas presented through spoken words and sentences. Read and understand information and ideas presented in writing.  Communicate information and ideas in speaking so others will understand.  Identify and understand the speech of another person.   Communicate information and ideas in writing so others will understand.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Under the Americans with Disabilities Act (ADA), WIS is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to effectively perform the essential functions of the job.  We are an Equal Opportunity employer.