Working Well Fitness Specialist - Early Mornings at Kohl's

Description

Working Well Fitness Specialist – Job Description and Performance Expectations

The goal of our Working Well program is to support and encourage an all-inclusive approach to employee wellness by creating an organizational culture of health, all while increasing productivity, boosting employee engagement and decreasing stress. As a Working Well Fitness Specialist, you are responsible for motivating and inspiring offsite employers and employees to make a personal commitment to health and fitness by setting goals, providing feedback and accountability and creating enjoyable and effective fitness experiences. This is not a behind the scenes position – you are on the front-line letting your personality shine, connecting with offsite employers and employees, offering complimentary advice, teaching classes and helping clean and maintain corporate fitness center equipment. You have an incredible opportunity to make a difference in people’s lives.

Daily Operations   

1. Conduct daily walk-through of the Working Well fitness center to ensure proper working conditions.
2. Display a member first attitude by not only being raving fans of WAC’s Working Well fitness centers, but also for creating raving fans; we are all responsible for attracting and retaining members.
3. Acknowledge all employees who enter the Working Well fitness center.
4. Be visible and interact regularly with employers and employees using smile, name and eye contact.
5. Offer equipment and workout assistance, correction and advice when appropriate to employees.
6. Conduct Personal Training and Fit Sessions according to WAC standards; confirm all appointments.
7. Maintain and clean all equipment.
8. Keep employees informed of Working Well fitness center etiquette; say yes whenever possible.
9. Attend Working Well meetings.
10. Responsible for working or finding subs for committed classes, inform Team Lead with changes.
11. Be available for regular communication with Working Well Team Members and Team Lead.
12. Follow all WAC Team Member policies and procedures.
13. Complete responsibilities assigned by home club’s leadership team and Working Well Team Lead.

Team

1. Catch Team Members doing things right and hand out WAC Bucks.
2. Participate in 90-day review and ongoing Team Member evaluations.
3. Share Working Well ideas and suggestions with Working Well leadership.
4. Communicate to Team Lead all concerns, suggestions and complaints.
5. Follow all WAC’s policies and procedures.
6. Pursue ongoing personal and professional development and share what you learn with others.
7. Work all scheduled shifts or find a replacement; inform Team Lead of any changes to the schedule.
8. Provide coverage for Team Members as needed.
9. Be a team player – strive to help out wherever and whenever possible.

Safety

1. Own and immediately resolve problems to ensure member and guest safety.
2. Maintain current certifications, including CPR.
3. Know the Safety Plan and Emergency Action Plan.
4. Follow all insurance, liability and incident report procedures.
5. Regularly clean, sanitize and organize all equipment regularly.
6. Report facility issues and broken equipment immediately to GM and Maintenance department.

Financial

1. Ethically communicate prices and sessions status with clients.
2. Accurately schedule sessions in the member relations management system to ensure correct payroll.
3. Complete individual payroll by due dates and times.

Income Generation

1. Communicate WAC services with employees and employers to help grow revenue.
2. Do your part to exceed Working Well fitness center goals – both individually and department-wide.
3. Up-serve or recommend additional services of interest to our members at point-of-sale.

Programming

1. Be aware of all programs, activities and events that are happening in the fitness center.
2. Act as a liaison between the WAC and the company/organization to promote program awareness. 
3. Sign up for upcoming programs, activities and events to increase WAC product knowledge.
4. Assist in Working Well events.
5. Participate in community organizations and positive social media to actively promote club.
6. Utilize the Program Process when creating and evaluating programs and events.

New Member Integration & Retention

1. Welcome all new participants to Working Well fitness center and connect them to other programs.
2. Utilize the 5-foot rule – if you are within 5 feet of people, engage them with WAC greeting.
3. Create memorable experiences. Have fun while engaging employees and clients.
4. Connect new employees to the fitness center; facilitate all Fit Sessions.
5. Promote Personal Training to help employees achieve the results that they desire.
6. Be personally committed to fitness by actively going through the retention program sessions.

Qualifications