What are the responsibilities and job description for the Institution Complaint Examiner position at Wisconsin Department of Corrections?
Position Summary
This position will conduct investigations and resolve complaints from persons in our care (PIOC) on institution rules, policies, practices, and individual staff actions. The incumbent will also provide other investigative services for the Warden/designee, other institutions by request of the Warden, Department of Corrections, Division of Adult Institutions, and work with law enforcement agencies on other investigations assigned. The incumbent will make recommendations to the Warden regarding disposition of complaints and other investigations, initiate necessary action to implement the decision, and monitor until its completion. This position provides assistance and direction in the provision of advocate services to PIOC charged with major rule violations, maintains files and records on all investigations, conducts orientation on the Inmate Complaint Review System (ICRS) for PIOC, responds to correspondence, and monitors the climate of the institution.
Salary Information
This position is in pay schedule and range 81-04 with an annual salary of $42952 to $79144. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. A probationary period is required.
In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency of employment.
The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.
This position is not eligible for remote work.
Shift: Monday- Friday 7:45am- 4:30pm
Qualifications
Minimally qualified applicants will have experience:
To apply, click on “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application.
Your resume and letter of qualifications should detail your training and experience specifically related to the qualifications section listed in the job posting and are limited to a maximum of 2 pages each.
The Department of Corrections has created extra guidance to assist you in developing your resume and letter of qualifications, if interested please click here.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.
Permanent classified employees who are eligible for consideration as a transfer or voluntary demotion must complete the application process in order to be considered.
If you arrived at this posting through the Wisc.Jobs site, you will need to go to your Employee Self Services portal and apply through the “Careers” tile on the front page.
Questions can be directed to Jordan Hampton, HR Specialist- Senior, at Jordan.Hampton@wisconsin.gov.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to applicants and employees with disabilities.
The State of Wisconsin offers a program for qualified veterans with a 30% or greater service-connected disability. Qualified veterans with a 30% or greater service-connected disability should send their resume, letter of qualifications, DD-214, and documentation of their service-connected disability rating (dated within 12-months) to the human resources contact above. Current State employees are not eligible for non-competitive appointment.
Deadline to Apply
Online application and materials must be submitted by 11:59 pm on Monday March 17, 2025.
For general wisc.jobs user information and technical assistance, please see the wisc.jobs Commonly Asked Questions page. Some users report better performance when using the Chrome browser.
This position will conduct investigations and resolve complaints from persons in our care (PIOC) on institution rules, policies, practices, and individual staff actions. The incumbent will also provide other investigative services for the Warden/designee, other institutions by request of the Warden, Department of Corrections, Division of Adult Institutions, and work with law enforcement agencies on other investigations assigned. The incumbent will make recommendations to the Warden regarding disposition of complaints and other investigations, initiate necessary action to implement the decision, and monitor until its completion. This position provides assistance and direction in the provision of advocate services to PIOC charged with major rule violations, maintains files and records on all investigations, conducts orientation on the Inmate Complaint Review System (ICRS) for PIOC, responds to correspondence, and monitors the climate of the institution.
Salary Information
This position is in pay schedule and range 81-04 with an annual salary of $42952 to $79144. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. A probationary period is required.
In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
- Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
- Insurance: Excellent and affordable health, dental, vision, and life insurance.
- An exceptional pension plan including a lifetime retirement payment.
- An optional tax-advantaged 457 retirement savings plan.
- The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.
- Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
- DOC is a qualifying employer for the Public Service Loan Forgiveness program.
- Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website.
- To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here.
Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency of employment.
The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.
This position is not eligible for remote work.
Shift: Monday- Friday 7:45am- 4:30pm
Qualifications
Minimally qualified applicants will have experience:
- Interpreting, implementing, and monitoring investigative resolutions, corrective actions, policies and procedures to ensure compliance, as well as responding to inquiries and questions (e.g., from staff. managers, agencies. the general public, other appropriate parties)
- Conducting and/or coordinating investigations utilizing investigatory techniques (e.g., interviewing techniques, handling and preserving evidence, record keeping, reports)
- Interpreting laws, rules and organizational policies (e.g. to staff and others including the general public)
- Reviewing and analyzing investigative findings of cases (such as those involving complaints, criminal and/or other legal or policy matters) for accuracy, compliance, thoroughness, and appropriateness of recommended solutions for administrative action and resolution
- Responding to litigation and providing assistance for other staff responding to litigation requests as needed in the criminal justice field
To apply, click on “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application.
Your resume and letter of qualifications should detail your training and experience specifically related to the qualifications section listed in the job posting and are limited to a maximum of 2 pages each.
The Department of Corrections has created extra guidance to assist you in developing your resume and letter of qualifications, if interested please click here.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.
Permanent classified employees who are eligible for consideration as a transfer or voluntary demotion must complete the application process in order to be considered.
If you arrived at this posting through the Wisc.Jobs site, you will need to go to your Employee Self Services portal and apply through the “Careers” tile on the front page.
Questions can be directed to Jordan Hampton, HR Specialist- Senior, at Jordan.Hampton@wisconsin.gov.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to applicants and employees with disabilities.
The State of Wisconsin offers a program for qualified veterans with a 30% or greater service-connected disability. Qualified veterans with a 30% or greater service-connected disability should send their resume, letter of qualifications, DD-214, and documentation of their service-connected disability rating (dated within 12-months) to the human resources contact above. Current State employees are not eligible for non-competitive appointment.
Deadline to Apply
Online application and materials must be submitted by 11:59 pm on Monday March 17, 2025.
For general wisc.jobs user information and technical assistance, please see the wisc.jobs Commonly Asked Questions page. Some users report better performance when using the Chrome browser.
Salary : $42,952 - $79,144
