Clinic Services Representative - Spay/Neuter Clinic

Description

Are you looking for a rewarding career making a difference for animals and the people who love them? The Wisconsin Humane Society (WHS) is hiring a part-time Clinic Services Representative to join our Spay/Neuter Clinic team in West Allis! The WHS Spay/Neuter Clinic is an affordable, high-quality spay/neuter clinic open to the public. We make a difference for animals and their families by reducing financial barriers to accessing spay/neuter surgery in Southeastern Wisconsin. The Clinic Services Representative helps ensure smooth clinic operations by delivering exceptional customer service, maintaining accurate records, and fostering a welcoming and efficient environment for clients and their pets. If you’re looking for a fantastic opportunity to make a meaningful difference in the lives of thousands of animals and the people who love them, apply today!

Responsibilities include, but are not limited to:

• Provide excellent customer service throughout animal check in and check out procedures, scheduling, and responses to client inquiries
• Answer clinic phones and emails, return messages, and forward messages to appropriate staff in a timely manner
• Ensure complete and accurate records are entered in daily data entry and preparing paperwork to go home with patients
• Maintain billing records for all clients and operate Point of Sale (POS) system
• Partner with WHS volunteers daily to support clinic work
• Model a welcoming, supportive, and non-judgmental approach with all clients, co-workers, and volunteers
• Assist with post-surgery patient observation, promptly respond to any concerns by alerting appropriate staff
• All other duties as assigned

Qualifications

• 2 years of experience in a veterinary clinic, veterinary hospital, and/or animal shelter or control facility preferred
• Experience or ability to quickly learn to use phone and data systems in a high-volume environment, including Microsoft Office and Clinic HQ scheduling software
• Available weekdays from 7:30 am-5:30 pm; occasional availability for a Saturday shift to support our community vaccine clinics preferred
• Excellent customer service skills and ability to demonstrate positivity and professionalism in a fast-paced environment
• Ability to work effectively as a team and independently with minimal supervision
• Excellent organizational skills and strong attention to detail
• Ability to communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian
• Must be committed to WHS’s organizational values of compassion, respect, kindness, innovation, professionalism, equity, and positive approach
• Ability to follow WHS’s safe animal handling protocols and a commitment to fear free handling

Benefits

Full-time and part-time staff are eligible for the following benefits:

• 403(b) retirement plan

• Employee Assistance Program (EAP)

• 30% off adoption fees

• 30% off manners classes and behavior consultations

• 20% off youth programs

• Event discounts

• Animal Antics retail discounts

• Limited wellness/veterinary care services for companion animals

Application Instructions

To apply for this position, please complete the Apply Now section at the top of this job page to begin your online employment application. Only applications submitted through our online application system may be considered. Please know that it is our policy to reply to each and every application received once we have a status update.

Come see why over 280 staff call one of WHS’s 7 locations home! You’ll be happy you did!

Equal Opportunity Employer

The Wisconsin Humane Society believes in equal employment opportunity for all employees and applicants for employment. WHS’s success depends on engaging qualified people regardless of race, color, creed, ancestry, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), marital status, veteran status, national origin, age, disability, genetic information, arrest and/or conviction record (unless substantially related to the position held or sought), veteran or military status, or any other characteristic protected by law.

About Us

The Wisconsin Humane Society is the oldest and largest shelter in Wisconsin.  Founded in 1879, WHS operates shelters in Milwaukee, Ozaukee, Racine, Door, Brown, and Kenosha Counties, as well as a Spay/Neuter Clinic in West Allis. The organization offers adoption services, youth and outreach programs, veterinary resources for the community, retail stores, volunteer programs, and dog training classes. The Milwaukee shelter also houses the state's busiest Wildlife Rehabilitation Center. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.  WHS maintains a four-star rating from Charity Navigator.   

Qualifications

Salary : $15 - $18