What are the responsibilities and job description for the Information Technology Technician position at Wisdom Infotech?
Description
We are looking for a motivated and enthusiastic Entry-Level IT Support Technician to join our team. The ideal candidate will provide daily internal IT support and assist with Power App-related tasks. This position is perfect for someone who is willing to learn and possesses a basic coding background.
• Daily IT Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, via email, or over the phone.
• Troubleshooting: Identify and resolve technical issues by walking employees through problem-solving processes. Escalate unresolved issues to the next level of support as required.
• System Maintenance: Perform regular maintenance tasks such as software updates, system backups, and security checks to ensure smooth operation of IT infrastructure.
• Account Management: Create, modify, and disable user accounts as required. Manage permissions and access control settings.
• Power App Development: Assist in the development, maintenance, and troubleshooting of Microsoft Power Apps applications. Collaborate with team members to design and implement new features and improvements.
• Documentation: Maintain accurate records of technical issues, solutions, and best practices. Create and update user guides and support documents.
• Inventory Management: Track and manage IT assets, including hardware and software inventory. Assist in procurement and deployment of new equipment.
• Onsite Support: Be prepared to provide onsite support when called upon, even during remote working times. This includes the ability to travel to the office or other locations as necessary.
Requirements
- Educational Background: equivalent in Information Technology, Computer Science, or a related field. Bachelor's degree preferred.
- Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Familiarity with Microsoft Office Suite and Windows operating systems.
- Coding Knowledge: Basic coding skills in languages to Microsoft power Apps or any relevant language. Willingness to learn and develop Power Apps.
- Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical users.
- Problem-Solving Skills: Strong analytical and troubleshooting abilities. Attention to detail and proactive approach to resolving issues.
- Customer Service: Commitment to providing high-quality customer service and support. Patience and empathy when dealing with user issues.
- Experience: Previous experience in an IT support role is a plus but not required. Internships, volunteer work, or personal projects showcasing technical skills will be considered.
- Certifications: Certifications such as CompTIA A , Microsoft Certified: Power Platform Fundamentals, or similar are advantageous but not required.
- Power Apps: Experience with Microsoft Power Apps, including designing and building apps, is highly desirable.
- Language Skills: Proficiency in Japanese is a plus.
