Account Manager

The Account Manager is the primary customer contact for contracted accounts. Account managers are responsible for timely follow-up and follow-through with customers to ensure a positive relationship, complete satisfaction, and account renewal. Account Managers propose non-contracted landscape enhancements to meet the needs and increase the customer's satisfaction.

What the role entails :

• Develop strong relationships with customers by frequently communicating and earning trust.
• Manage properties by inspecting, identifying problems, and proactively providing solutions to the customer.
• Ensure that properties meet or exceed customer quality expectations.
• Develop long-term property plans that anticipate customer needs and assist customers in budgeting.
• Conduct on-site walk-throughs with customers.
• Assist in resolving accounts receivable issues when necessary.
• Work closely with Operations to plan and schedule so that performance meets customer expectations.
• Assist in snow operations as required.
• Communicate deficiencies in quality to Operations and assist in formulating a plan to resolve issues.
• Prepare and present proposals for renewals and enhancements in a timely manner and in accordance with company standards.
• Meet or exceed established sales goals for contract renewals and enhancements.
• Monitor and update all sales opportunities in CRM and follow up with customers to optimize sales opportunities.
• Work with administrative support to ensure all contract administration is timely and accurate.
• Represent company at various events, organizations, and associations for the purpose of building and developing relationships that lead to opportunities including industry association events.
• Learn new techniques to perform routine tasks more effectively.

Key qualifications :

How you'll be evaluated :

Compensation & Fringes

Required qualifications :

Preferred qualifications :

Salary : $40