What are the responsibilities and job description for the Integration Support Engineer IC2 position at Wise?
Team Mission :
As an integration support engineer youll be part of a global team whose main focus is ensuring that Wise API integrations get an industryleading level of assistance when they need it. Youll work with Wise Platform enterprise partnerships and business payouts customers Open Banking providers and selfonboarded API users. They all depend on rapid and dedicated support : from general questions about the behavior of an API or webhook to acting as a firstresponder for a major incident.
The Challenge
Youll develop a deep expertise in the Wise API and SWIFT products and capabilities and solid understanding of how Wise Platform partnerships have integrated with the solution. Youll collaborate with teams across the Wise Platform and Open Banking products to do that.
Youll help support the team to help contacts across all channels primarily over email in our support queues and also by phone in the case of critical issues for a partnership.
Youll contribute significantly to troubleshooting and solving issues users report both independently and collaboratively with engineering and commercial teams in Wise.
Youll help enable the rest of the team to support API users globally by sharing and capturing knowledge and trends on the issues users are raising.
Qualifications : About You
You have previous experience in a technical support engineering role and are familiar with common support tooling and terminology.
Youre confident in testing and debugging REST APIs interpreting logs and querying databases.
You have strong organisation and prioritisation skills and youre able to focus on solving the challenges at hand while setting expectations with stakeholders.
You thrive in a reactive support environment and can also drive proactive improvements where you identify them.
Youre cool under pressure and can navigate and handle the response to several highseverity incidents at once (some incident management experience is preferable).
While this isnt a developer role some experience in coding is helpful youll have a basic knowledge of some programming languages like Python or Java.
While the team works 24 / 5 followthesun youll be comfortable with some regular outofhours oncall over weekends.
You work well in a team with a diverse group of people from all over the globe and in different time zones.
Required Experience
Essential :
Experience in a technical support role for an API product.
Strong ability to test and troubleshoot REST APIs.
Confident in understanding API documentation.
Strong communicator who can articulate complex technical concepts to a nontechnical audience.
Experience and willingness to be oncall outside of normal working hours (at an agreed rate of compensation).
Some familiarity with incident management processes.
Desired :
Experience in a payments organization.
Ability to interpret API performance dashboards in order to identify problems.
Additional Information :
What We Offer
RSUs in a rapidly growing company
An annual selfdevelopment budget
Medical dental & vision insurance including HSA and FSA options
Companypaid : Life Insurance Short & LongTerm Disability and an EAP program
Flexible working model a mix of working from home and from the office
Relocation expenses covered
25 days PTO 15 sick days 11 holidays 5 compassionate leave days 3 paid Me days and a paid volunteer day annually
A paid 6week sabbatical leave after four years
18weeks of paid parental leave after a year with us
401k with up to a 4% employer match
2025 Austin BuiltIn Best Award winner for Bes t Places to Work and Best Large Places to Work
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work : Employment Type :
Fulltime
Key Skills
APIs,Jenkins,REST,Python,SOAP,Systems Engineering,Service-Oriented Architecture,Java,XML,JSON,Scripting,Sftp
Vacancy : 1
