What are the responsibilities and job description for the IT Support Technician IC2 position at Wise?
Team Mission : Join our User Technology (UT) team at Wise where we create a seamless experience by offering all the necessary tools and permissions for people to do their best work and avoid being speed blockers. Our highly mobile geographically diverse work environment includes more than 20 offices of varying sizes. UT comprises autonomous teams that build and maintain everything needed to support our company mission including device management conferences and events network infrastructure service management and user access management within various engineering and support functions. You will work in a smaller group within a global team primarily in the Austin office but also supporting other locations in the Americas including Tampa New York Mexico City and So Paulo Brazil. Additionally you will provide support to coworkers traveling or working from anywhere outside the office.
Responsibilities :
Provide technical support for Wisers seeking assistance.
Manage procurement assets and inventory of laptops monitors printers and other peripheral tech accessories.
Identify and suggest potential areas for improvement.
Be an encyclopedia on Wises IT products and services.
Troubleshoot and repair computer hardware and software issues.
Educate users and colleagues on tools tech and security at Wise.
Manage provisioning and deprovisioning of devices.
Assist other teams within UT.
Participate in internal projects aimed at continuous improvement initiatives.
Qualifications : Qualifications :
Experience providing IT support for Windows and / or Mac OS environments.
Enjoy helping people and solving problems by nature.
An assertive communicator who is also flexible and eager to learn.
Identify pain points and run improvement initiatives to completion.
Possess a great sense of humor and the ability to work under pressure.
Passionate about computing and user experience.
Comfortable working both independently and as part of a team as the situation requires.
Researching solutions and the latest technology is second nature.
Additional Information
This is a hybrid position based in Austin Texas and is not remote.
Must already be legally authorized to work in the US as this role cannot support visas.
Additional Information :
What We Offer
RSUs in a rapidly growing company
An annual selfdevelopment budget
Medical dental & vision insurance including HSA and FSA options
Companypaid : Life Insurance Short & LongTerm Disability and an EAP program
Flexible working model a mix of working from home and from the office
Relocation expenses covered
25 days PTO 15 sick days 11 holidays 5 compassionate leave days 3 paid Me days and a paid volunteer day annually
A paid 6week sabbatical leave after four years
18weeks of paid parental leave after a year with us
401k with up to a 4% employer match
2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work : Employment Type :
Fulltime
Key Skills
Change Management,API,ABAP,Facility Management,Games,Claims
Vacancy : 1
