What are the responsibilities and job description for the Customer Experience Associate position at Wisetack, Inc.?
A company is looking for a Customer Experience Associate to enhance customer satisfaction and support service-based businesses.Key ResponsibilitiesProvide expert support to merchants and borrowers through troubleshooting and tech assistanceDeliver clear and caring written communication to customers, ensuring they feel valuedCollaborate with internal teams to address customer feedback and drive product improvementsRequired QualificationsBachelor's degree preferred2 years of experience in a customer-facing roleProficient in Salesforce and Zendesk or similar customer service softwareAptitude for learning new products, processes, and systemsWillingness to work weekends and manage a high volume of customer calls
