What are the responsibilities and job description for the Front Desk Supervisor position at Witham Family Hotels?
Join Our Team as a Full-Time Seasonal Front Desk Supervisor at the Bar Harbor Inn and Spa! Are you ready to embark on a rewarding career in beautiful Bar Harbor, Maine? We're seeking a Full-Time Seasonal Front Desk Supervisor to join our dedicated team at the iconic Bar Harbor Inn and Spa. This position is perfect for someone who thrives in guest-focused environments and enjoys leading a team in delivering exceptional service.
As a Front Desk Supervisor, you'll oversee the day-to-day operations of the front desk, supporting the Front Office Manager in ensuring a seamless and welcoming experience for every guest. From check-in to check-out, your leadership will help create the warm and memorable experiences our guests cherish.
We are a family-owned independent hotel company passionate about creating the best company culture. We’ve been recognized as one of the Best Places to Work in Maine and as an Inclusive Workplace for 2022, 2023, and 2024.
Feeling excited but hesitant? Supporting you will be an all-star team, providing guidance and mentorship in your role.
We are an equal-opportunity employer, and we believe that our strength lies in our differences.
This seasonal, full-time position runs from spring through fall. The schedule typically includes evenings, weekends, and holidays. The starting wage is $22 per hour.
Why You'll Love Working Here:
- Be part of a supportive and collaborative team.
- Enjoy working in one of Maine’s most scenic and luxurious waterfront locations.
- Help lead a team that creates unforgettable guest experiences.
What You May Not Know Is That We Also Offer Amazing Benefits and Perks:
- Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year.
- Teladoc Virtual Care: Access medical experts 24/7 for a $25 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free.
- Dental Insurance: Up to 4 cleanings per year—80% covered by us!
- End of Season Bonus
- Heating Savings Program: Save on heating oil and propane through partnerships with Irving and Dead River.
- Core Values Program: Earn points for branded swag!
- Referral Bonus: Earn up to $1,000 for each new full-time employee you refer.
- Employee Discounts: Enjoy hotel stays, dining, and spa services within our portfolio and selected New England Inns & Resorts.
- Employee Assistance Program (EAP): Free, anonymous counseling.
- Employee Relief Fund: Financial support for unexpected situations, funded by your teammates.
- Witham Family Hotels Gala: Celebrate YOU at our annual recognition event!
Key Responsibilities:
- Supervise front desk operations, ensuring smooth and efficient guest service.
- Lead, mentor, and support front desk staff to achieve their best.
- Train new team members and provide ongoing support for hotel systems and procedures.
- Manage room assignments, guest check-ins/check-outs, and special requests.
- Handle guest inquiries, concerns, and complaints with professionalism and empathy.
- Collaborate with other departments to ensure guest satisfaction and seamless operations.
- Assist the Front Office Manager with scheduling, performance evaluations, and administrative tasks.
- Maintain a welcoming and organized front desk area.
- Perform additional duties as assigned by management.
Skills & Requirements:
- Strong leadership and team management abilities.
- Excellent communication and problem-solving skills.
- Proficiency with front desk software (training provided).
- Attention to detail and ability to multitask in a fast-paced environment.
- A positive, collaborative attitude and a passion for guest service excellence.
Education and Experience:
- Previous hospitality or front desk experience is preferred.
- Proven track record in team leadership is a plus.
Physical Demands:
- Standing for extended periods.
- Frequent bending, lifting, and movement within the front desk area.
Performance Measurement:
- 90-day performance review, guest feedback, and team collaboration.
If you're passionate about hospitality, enjoy leading a team, and are eager to work in a beautiful location, we’d love to have you on our team. Apply now and help us create lasting memories for our guests at the Bar Harbor Inn and Spa!
Salary : $22
