Sr. Resource Manager (Federal Government- Administrative Support Services)

Wits Solutions Inc. (WITS) is a SBA certified 8(a) company with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and commercial customers. At WITS, we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.

Description

This position manages all aspects of an administrative support contract covering approximately 100 staff across multiple geographic locations, ensuring operational excellence, compliance, and cohesive team culture while serving as the primary point of contact between contractor staff, regional managers, and senior leadership.

Key Responsibilities

Contract Management and Performance

• Oversee all aspects of Service Contract Act (SCA) compliance
• Develop performance metrics dashboards and prepare comprehensive reports for senior management
• Coordinate with regional managers to ensure customer requirement alignment
• Conduct regular performance assessments based on feedback from regional managers and customer POCs
  
  

Team Development and Operational Support

• Foster unified organizational culture across geographically dispersed teams
• Design standardized onboarding, training programs, and performance improvement plans
• Organize virtual team events to maintain cohesion while providing mentorship and career development
• Serve as escalation point for complex issues while facilitating efficient communication
• Identify process improvements and assist with recruitment and staff transitions as required
  
  

Stakeholder Relationship Management

• Build strong relationships with customer management while representing contractor interests
• Develop effective communication channels between all stakeholders
• Resolve conflicts and address concerns promptly to maintain operational continuity
  
  

Requirements

• Minimum 5 years' experience managing federal SCA/administrative support services contracts
• Exceptional interpersonal skills with focus on people management and employee relationships
• Strong HR skillset
• Strong written and verbal communication abilities
• Demonstrated experience with performance reporting and data visualization tools
• Bachelor's degree in Business Administration, Management or related field
• US Citizenship required
  
  

Preferred Qualifications

• Familiarity with HUBZone program requirements and compliance
• Experience with federal contracting in multiple geographic regions
• Advanced certification in project management or contract administration
• Proficiency with collaboration and project management software platforms
• Proven track record building distributed administrative teams
  
  

“Equal Opportunity Employer Veteran/Disabled”