System Administrative SME

Hi

Hope you are doing well,

Wits Solutions Inc., a Federal/IT contractor, looking for a Systems Administrator - SME@ 8930 Ward Parkway Kansas City, MO 64114. Please send across your updated resume to michel@witssolutions.com or call me on (202)552-5775 if you are comfortable and interested.

Thank you

Role: - System Administrator --SME

Location: - 8930 Ward Parkway Kansas City, MO 64114

Client: - USDA DISC

Job Description:

• A Systems Administrator SME plays a crucial role in our 24.7 Service Desk operation providing valuable Mainframe expertise for our clients.
• The Systems Administrator SME will facilitate timely resolution of alarms and incident ticket through advanced troubleshooting, operating procedures, and tools.
• The goal of the Systems Administrator SME is to respond to customer inquiries, alarms and bring systems into full operation, as well as provide value-add support by reviewing and monitoring alarms and tickets for Change and Problem Management activities.
• The Systems Administrator SME works closely with infrastructure, development, and Engineering teams.
• Provide data center IT support in a 7X24X365 environment.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Maintains currency and high level of technical skill in field of expertise.
• Escalates more complex problems to senior level.
• Provides advanced troubleshooting skills.
• Functions as a mentor and coach for junior personnel. Looks for, researches, and provides process improvement and data center operations initiatives.

Essential Duties and Responsibilities:

• Perform Production Control duties using state of the art scheduling packages
• Perform System Administration duties in a mainframe environment.
• Routinely performs a variety of Computer Operations functions such as system IPL's/Reboots, troubleshoot failures, recycle applications, initiate and perform certification functions.
• Execute and modify jobs /programs through the use of multiple scheduling packages.
• Fill out and complete the logs required during the daily security checks.
• Manage and perform the steps/actions required in the Remedy ticketing system.
• Maintain current and high level of technical skill in field of expertise.
• Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room.
• Complete all daily logs and journals associated with maintaining computer room security and control; shift turnover information and daily activity notes.
• Support Disaster Recovery (DR) exercises
• Ensure customer satisfaction through the resolution of all issues and problems reported
• Report, document and escalate customer contacts; regarding issues, problems, and information given.
• Perform research and/or analysis on constantly changing or atypical administrative and/or program related IT issues or problems, such as needed for regularly changing organizational requirements.
• Determines pertinent issues and collects relevant information from a wide variety of sources.
• Obtain successful results through research of IT information, development of ideas/concepts, and application of problem solutions on large and small-scale servers.
• Develop and present written/oral presentations for the recommendation of changes and solutions to programs or procedures
• Plan and coordinate maintenance and upgrades in support of DISC Infrastructure and customers.
• Diagnose and recover failed systems and applications individually or with assistance from higher level or application matter experts.
• Perform research in the development of useful business requirements.
• Demonstrate capable skills required to perform duties that are critical to maintaining a stable infrastructure and customer access.
• Other duties as assigned.