What are the responsibilities and job description for the Cell Tower NOC Operator position at WIVERSE?
Location: Remote, however needs to be in the Canonsburg area so can be on-site for trainings and meetings as needed. Please note on the resume the location for your candidate and also confirm they can work the shift/hours below.
Schedule: (4) 10 hour shifts, Monday, Tuesday, Thursday and Friday.
Hours: 8 AM to 6 PM or 9 AM to 7 PM EST (please confirm your candidate can work either shift)
Expenses are not covered for this role.
Position Summary
Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA/FCC notification requirements.
Essential Job Functions
- Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
- Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
- Open, track, and close NOC trouble tickets with the regions.
- Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
- Assist in the monitoring and control of headquarters building and site security.
- Interface with field personnel to verify repairs and testing of lighting alarm systems.
- Assist in resolution of NOC daily reports.
- Basic troubleshooting and configuration of tower monitoring and lighting systems.
- Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
- Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
- Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.
Education/Certifications
- High school diploma or GED
Experience/Minimum Requirements
- Prior customer service and/or service dispatch experience in NOC environment.
Other Skills/Abilities
- Basic telephone operation skills
- Excellent customer service skills
- Proficiency in Microsoft Office programs
- Skilled at completing tickets for maintenance purpose
- Ability to handle multiple simultaneous calls
- Knowledge of wireless communications a plus
Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions.
Job Types: Full-time, Temporary
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Physical Setting:
- Office
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
Experience:
- Provides support in a 24x7x365 days/year: 2 years (Preferred)
- monitors, tracks, and escalates Tower lighting issues: 2 years (Preferred)
- ensure compliance w/ FAA/FCC notification requirements: 2 years (Preferred)
- customer service and/or service dispatch: 2 years (Preferred)
- NOC environment: 2 years (Preferred)
- Open, track, and close NOC trouble tickets: 2 years (Preferred)
- Monitor alarm activity: 2 years (Preferred)
- troubleshoot/configure tower monitoring/lighting systems: 2 years (Preferred)
- Cell Tower Modification: 2 years (Preferred)
Location:
- Canonsburg, PA (Required)
Work Location: Remote
Salary : $20 - $23
