What are the responsibilities and job description for the Solutions Engineer - Channels position at Wix?
Job Description
Wix Channels is seeking a talented Solutions Engineer to support its Business Development activities. The primary responsibility would be to act as a technical advisor and product expert. In this position you will be working mainly with the Customer Success team to onboard new partnerships for our Channels team and support them afterwards in the ongoing implementation. The ideal candidate must be able to articulate technology and product positioning to both business and technically oriented prospects and ensure customer satisfaction. We are looking for a self-motivated individual who is comfortable working in a fast-paced environment.
You will :
Be responsible for all customer technical needs including onboarding and post sales existing customers
Support the onboarding and ongoing customers, run product demos, technical workshops, build the solution architecture and answering questions and defining user flows
Work closely with Customer Success to manage and coordinate all product and technical aspects following Sales
Onboard customers after sales and be responsible for smooth handoff from Sales to Customer Success Manager
Support Customer Success Managers on all ongoing account technical items
Execute the roll out plan for new customers and work together with other team members
Run QA on joint flows of the integration, support troubleshooting of integration issues and help fix them.
Work with the Channel’s developers - explain Wix API’s, support the architecture and integration flows and help the developers during the implementation phase.
Develop expertise in Wix products and stay up to date with new features and improvements
At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week.
Qualifications
You are a customer facing and delivery-oriented team player with 4 years of experience in the B2B online world or SaaS environment.
You’re exceptional at designing solutions and problem solving, with a great understanding of tech, sales and marketing.
You have proven experience supporting customers implementation and integration, as well as a deep understanding of online presence, including websites, online marketing, ecommerce and other SaaS solutions.
Experience in supporting strategic accounts and big enterprise. This includes working with large and complex customer environments, understanding and meeting the needs of senior stakeholders, and managing complex sales and delivery processes.
You’re experienced with building integrations based on API’s and Webhooks and supporting smooth deployment of the partnership.
You can take complicated business requirements and translate them into technical solutions that meet the needs of a business.
You have impeccable written and verbal communication skills, excellent presentation skills and you’re a detail oriented and analytical team player and self-starter.
You thrive under pressure in a multi-tasking environment and can adjust priorities on-the-fly.
You’re able to work with internal product managers, marketing,BA, support and training teams
You are willing to travel and work non-standard hours to support multiple time zones.
Additional Information
Wix Channels is a B2B business unit focused on creating and cultivating relationships with various partners including SaaS companies, telcos, directories and large-scale companies all over the world. Our goal? Demonstrating that Wix is the best fit for them and their clientele, and broadening our reach in the global marketplace.
We’re looking for an expert in technical sales and implementation to work directly with our sales team and partner accounts. In this role, you’ll support the sales process on the product side, define user flows, integration strategy, and be responsible for all onboarding, migration and implementation processes.
Approximate base compensation $115,000 - $130,000 / year. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.
You can read more about our comprehensive benefits package here
Salary : $115,000 - $130,000
