What are the responsibilities and job description for the Desktop Support Technician position at Wizpro Inc?
Hands on experience as deskside/Onsite support/local IT engineer.
Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills
Knowledge of Network Equipments/Devices
Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)
Strong desktop support knowledge including hardware, software, and networking concepts
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system
- Respond to enquiries from staff and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Administer Hardware maintenance for all desktop IT equipment
- Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges
- To allocate more complex support issues to the IT Manager
Skills / Attributes Required
- Relevant Desktop Support experience within a commercial environment
- Good knowledge of Windows 2003 / 2008 Server
- Strong knowledge of Windows XP / Vista / Windows 7
Job Types: Full-time, Contract
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Reno, NV 89502: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
Salary : $39,500 - $50,000
