What are the responsibilities and job description for the Customer Service Representative position at Wm T Burnett?
Our Foam manufacturing facility located in Phoenix, AZ is currently hiring for a Customer Service Representative
- ** Hours are Monday-Friday 5AM-3PM**
- **Hourly pay starting at $17.00/hr**
JOB SUMMARY
The Customer Service Representative is integral to maintaining Wm. T. Burnett’s reputation for exceptional service. This role involves managing customer interactions, processing orders, and resolving issues to ensure a positive and professional customer experience.
ESSENTIAL JOB FUNCTIONS/DUTIES
- Answer calls on a multi-line system, check and respond to voicemails, and handle customer communications via phone, fax, email
- Enter and process customer orders and returns, ensuring accuracy and quality, and update customers on changes or delays
- Address and resolve customer issues promptly, using effective problem-solving skills.
- Assist with scheduling deliveries and completing the appropriate paperwork
- Receive/Process scrap purchases and ensure carriers submit appropriate weight tickets; work with plant to determine scrap viability; process necessary deductions
- Process credit card transactions for COD sales
- Work with Shipping Manager to direct drivers, work with customers, etc.
- Meet deadlines, make independent decisions, be very attentive to details and exercise effective judgement, sensitivity and creativity to changing needs and situations
- Work with Will Call when orders are ready for pick-up, etc.
- Other duties as assigned
KEY PERFORMANCE INDICATORS
- Accuracy and efficiency in order processing
- Effectiveness in handling customer inquiries and resolving issues
- Customer satisfaction and retention rates
- Adherence to response times and customer service protocols
- Adherence to safety and environmental guidelines
QUALIFICATIONS
- Proven Customer Service Experience
- High School Diploma or equivalent (preferred)
- Strong attention to detail and ability to work independently
- Strong organizational and multitasking skills
- Excellent communication and problem-solving skills
- Bilingual is preferred
WORKING CONDITIONS
- Primarily office-based but may require interactions with other departments
BENEFITS
At Wm. T. Burnett & Co., we value our employees’ health and well-being, offering a comprehensive benefits package to support you and your family. Benefits include:
- Health Insurance: Medical, Dental, and Vision plans to meet diverse healthcare needs.
- 401(k)
- 11 Paid Holidays
- Paid Time Off & Sick Time
- Employee Appreciations and Incentives
Salary : $17
