Operations Manager or Sr. Operations Manager

Job Description

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.

Preferred Skills and Experience for Sr. Route Manager: In addition to education requirements, (below), minimum of 4 years of experience managing CDL Drivers; leading managers or supervisors is a plus. Proficient with Microsoft Word, Excel, Outlook; CDL is a plus.

Preferred Skills and Experience for Route Manager: In addition to education requirements, (below), minimum of 2 years of experience managing CDL Drivers. Proficient with Microsoft Word, Excel, Outlook; CDL is a plus.

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring and Performance Management of all CDL Drivers and Helpers. Drivers and Helpers will report into this position only; no management jobs will report into the Sr. Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.

II. Essential Duties And Responsibilities

• Onboarding
• New Route Managers
• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Developing
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Coaching
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Mentoring
• Lead by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Performance Management
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
  
  
  
  

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) Required or
• High School Diploma or GED (accredited) and two (2) years of relevant work experience. Required and
• 2 years of relevant work experience (in addition to education requirement) Required and
• must be at least 18 years of age Required and
• legally eligible to work in the country where the position is located Required
• Driver's License Valid Driver's License Required
• Preferred Qualifications
  
  
  
  

IV. Physical Requirements

• Standing - Rarely
• Walking - Rarely
• Sitting - Frequently
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently
• Benefits
  
  
  
  

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.