What are the responsibilities and job description for the Medical Services Coordinator position at WMC Health Network?
Job Description
The Senior Patient Service Representative provides on-site leadership for daily operations in a medical secretary environment. As a liaison between practitioners and patients, they coordinate the delivery of care and services.
Responsibilities:
- Assists patients with check-in/check-out processes and completes necessary paperwork.
- Educates patients on post-care instructions and healthcare coverage responsibilities.
- Scans medical insurance information and obtains authorizations from carriers for medications or referrals to specialists as needed.
- Scans lab reports, consultations, office notes, and messages for placement in patient charts.
- Pulls charts for licensed practitioners or front desk staff and files completed charts appropriately.
- Forwards records to relevant parties as directed.
- Assists physicians in obtaining patient results and scheduling appointments as needed.
- Maintains inventory of medical supplies, immunizations, and equipment.
- Performs routine maintenance of medical equipment and logs temperatures of refrigerators/freezers.
- Logs samples received with expiration dates, manufacturers, and lot numbers.
- Records distributed samples by patient name, date, and number of samples given.
- Checks expiration dates on stored medications/immunizations weekly and discards expired items.
- Records injections and immunizations in medication log and patient chart.
- Supports NYS immunization transmissions.
- Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager.
- Oversees daily schedules for physicians.
- Ensures HIPAA compliance.
