What are the responsibilities and job description for the Senior Patient Care Specialist position at WMC Health Network?
Job Overview
The Senior Patient Service Representative is responsible for leading daily operations in a medical secretary setting. They serve as a key liaison between practitioners and patients, ensuring seamless delivery of care and services.
Key Responsibilities:
- Administrative Support: Assist patients with check-in/check-out processes, complete necessary paperwork, and educate patients on post-care instructions and healthcare coverage responsibilities.
- Insurance and Authorizations: Scan medical insurance information, obtain authorizations from carriers, and facilitate referrals to specialists as needed.
- Chart Management: Scan lab reports, consultations, office notes, and messages, and place them in patient charts.
- Inventory and Equipment Maintenance: Maintain inventory of medical supplies, immunizations, and equipment, and perform routine maintenance of medical equipment.
- Communication and Coordination: Assist physicians in obtaining patient results, schedule appointments, and communicate with the Office Manager.
Qualifications:
- Minimum one year of customer service and/or medical office experience preferred.
- Medical Assistant experience preferred.
- High School Diploma or equivalent required.
- MA or Order entry certificate preferred.
