Material Handling Branch/Operations Manager (PSM)

Department: Service

Location: BR03- KNOXVILLE, TN

Description

🏗️🔥 Lead. Optimize. Elevate – Become Our Next Operations Powerhouse! 📈📦

Why WMH? Because Your Career Deserves More! 🌟

At WMH (www.wmhsolutions.com), we don't just offer jobs—we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL—and we're just getting started.

We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career.

What sets us apart? We're not just another dealership—we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impact—because here, your career moves forward. 🚀

As a Branch Operations Manager (PSM), you're not just overseeing a location—you're driving performance, optimizing efficiency, and leading a high-impact team that keeps industries moving. Your leadership will shape operations, enhance customer relationships, and fuel business growth in the material handling industry. This role demands strategic vision, operational excellence, and a hands-on approach to managing both people and processes. 🏗️🔧

Your Mission?
To lead, innovate, and execute a world-class operational strategy that strengthens WMH's market presence and delivers exceptional service. You'll oversee branch operations, streamline workflows, & develop high-performing teams that are aligned with our commitment to excellence. As a key decision-maker, you will drive profitability, optimize service delivery, & ensure that every aspect of our business runs like a well-oiled machine.🛢️🏭

Key Responsibilities

Operational Leadership & Branch Growth 💼🚀
✅ Oversee Branch Performance – Lead all branch functions, including service, parts, rental, and sales support, ensuring smooth operations and customer satisfaction.
✅ Optimize Workflow & Efficiency – Streamline processes, reduce inefficiencies, and enhance service delivery to maximize branch performance.
✅ Financial & Budget Oversight – Manage P&L, monitor expenses, oversee pricing, and ensure profitability while maintaining high service standards.
✅ Cross-Department Collaboration – Work closely with Sales, Service, and Corporate teams to align strategies, resolve challenges, and enhance overall business performance.

Team Leadership & Development 🛠📚
✅ Build & Mentor High-Performing Teams – Recruit, train, and develop a strong team of technicians, support specialists, and branch personnel.
✅ Set Goals & Foster Accountability – Establish clear objectives, track team performance, and cultivate a culture of continuous improvement and achievement.
✅ Lead Training & Development – Provide hands-on mentorship, technical guidance, and structured learning opportunities to empower employee growth.

Customer & Business Impact 📊🗃️
✅ Customer Engagement & Relationship Building – Act as the face of WMH, working directly with customers to ensure satisfaction, resolve concerns, and drive retention.
✅ Strategic Sales & Market Expansion – Develop and implement plans to increase market share, enhance customer relationships, and boost revenue.
✅ Vendor & Supplier Coordination – Build partnerships with vendors, manage procurement processes, and oversee invoicing and purchase orders.

Safety, Compliance & Operations Excellence⚡🛑
✅ Ensure Safety & Regulatory Compliance – Uphold OSHA standards, implement best practices, and maintain a safe work environment.
✅ Facility & Fleet Management – Oversee maintenance, repairs, and optimization of branch facilities, equipment, and fleet.
✅ Monitor & Report Key Metrics – Prepare insightful performance reports, track operational success, and drive data-driven improvements.



Join the Revolution: 🚀
Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses. 🌆🏭

Power Up: 💪
This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. 👁️🏋️

Skills, Knowledge and Expertise 🛠️📝🗣️🎓💼📈

✔ Education: High School Diploma or GED (required); preferred 7-10 years of sales/service management experience in industrial equipment.

✔ Industry Experience: Extensive background in Material Handling, Parts, or Service Management (highly preferred).

✔ Management & Leadership: 5 years of experience in strategic planning, team development, operational efficiency & management experience , with supervisory experience overseeing 2-6 direct reports and 10-15 technicians (preferred)

✔ Operational & Strategic Oversight: Ability to manage branch operations, optimize workflows, and drive performance metrics.

✔ Customer-Centric Approach: Proven ability to engage with customers, understand their needs, and enhance satisfaction and retention.

✔ Regulatory & Compliance Knowledge: Understanding of OSHA regulations and other applicable industry standards (preferred).

✔ Technical Knowledge – Strong understanding of forklifts, material handling equipment, and product management.

✔ Leadership & Team Development – Proven ability to mentor, coach, and lead high-performing teams with a focus on growth and accountability.

✔ Time Management & Organization: Strong ability to multitask, manage priorities, and adapt to changing conditions while maintaining efficiency.

✔ Communication & Relationship Building: Excellent verbal and written communication skills with the ability to influence and collaborate effectively.

✔ Technical & Technology Proficiency: Experience with Microsoft Office (Excel, Word, Outlook, PowerPoint), Windows-based systems, CRM systems, & operational management software.

✔ Customer-Centric Mindset – Ability to build strong relationships, enhance customer satisfaction, and drive retention through exceptional service.

✔ Problem-Solving & Decision-Making: Strong analytical skills to assess challenges, implement solutions, and optimize branch performance.

✔ Safety & Compliance Commitment: Dedication to upholding industry standards, workplace safety, operational best practices, and compliance with government regulations.

✔ Valid Driver's License & Travel Readiness: Required for occasional travel (20%), including product demonstrations, customer visits, and branch operations support.

✔ Industry-Specific Experience – Prior experience in lift truck industry and territory sales preferred.

Perks of Being a WMH Team Member:

🏥 Premium Health Coverage – Your well-being matters! We offer premium medical, dental, and vision insurance with HSA & PPO options company-paid AD&D & life insurance (with additional coverage available).

🎓 Exclusive Training & Career Growth – Gain cutting-edge technical skills through our ongoing in-house/OEM exclusive technical training programs. We invest in your growth, leadership, and future success.

💰 Competitive Pay Performance Opportunities – Earn a strong compensation package with quarterly bonuses based on fleet productivity and profit targets.

📆 Paid Time Off & Holidays – Recharge and spend time with loved ones with generous PTO & paid holidays.

📱 Cell Phone Allowance – Stay connected with a monthly phone allowance for business needs.

🚗 Hit the Road with Style: Enjoy your journey with our generous car allowance!

💼 Secure Your Future – 401(k) match up to 9% profit-sharing benefits to help you build long-term financial success.

⚖️ Work-Life Balance That Works for You – We know flexibility matters, and we offer schedules that support a thriving career and personal life.

🤝 Collaborative & Inclusive Team – Work with driven, like-minded professionals in an innovative, people-first environment.

🎉 Unmatched Job Stability in a Booming Industry – Material handling is the backbone of logistics, warehousing, and supply chains. Your skills will always be in demand.

📚 Ongoing Professional Development – We invest in your success with mentorship, leadership training, skill-building opportunities & career advancement opportunities.

💪 Be Part of Something Bigger – At WMH, you're not just another employee—you're a key player in an industry that keeps the world moving.



Your Cue: Take the Wheel of Your Future! 📢
This isn't just another job—it's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses moving—we propel careers to new heights.

🔥Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning!


💥The future is calling—ignite yours today! Apply now.🌟

Equal Employment Opportunity (EEO) StatementAt WMH, diversity fuels innovation and equal opportunity drives success. We are committed to fostering an inclusive, respectful, and fair workplace where all employees and applicants are valued. We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We uphold a discrimination-free, harassment-free, and retaliation-free work environment where everyone can thrive.
Accessibility & AccommodationsIf you require a reasonable accommodation during the hiring process, please reach out—we're happy to assist.

Join Us at WMH
We don't just offer jobs—we build careers where talent, dedication, and innovation are recognized and rewarded. Your skills and ambition belong here.🔗 Explore opportunities: https://wmhsolutions.pinpointhq.com