What are the responsibilities and job description for the Community Manager position at Woda Cooper?
Job Details
Description
MULTI-PROPERTY COMMUNITY MANAGER
CHAMBERSBURG SENIOR LIVING AND CHAMBERSBURG TOWNHOMES- CHAMBERSBURG, PA
DUTIES/RESPONSIBILITIES
- Interact positively at all times with residents and the public to enhance the community image and ensure superior resident retention.
- Lease apartments; this includes taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying income and credit information, following up with all prospects, and ensuring that leases are renewed on a timely basis.
- Maintain the community in an attractive manner at all times.
- Timely collection of rents and all monies on site, daily deposits and record keeping.
- Proper screening and scoring of rental applicants, control of delinquency and prompt processing of bad debt files to collections.
- Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
- Administration of the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.
- Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to the Compliance Manager for approval.
- Maintain and ensure each resident file complies with all governmental commitments. Ensure each resident file complies with any and all lender and investor commitments.
- Track scheduled unit inspections via unit inspection log and make sure preventative maintenance is completed.
- Sign-off vacant units as market-ready and provide correction lists as needed to set standard.
- Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attend eviction proceedings in court as needed.
- Inspect (walk) the property daily, and schedule capital improvements and repairs. This includes collecting three bids based on common specs and forwarding to the Regional Manager for approval.
- Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
- Review capital maintenance recommendations, and forward them to the Regional Manager for approval.
- Maintain a constant awareness of neighborhood market conditions.
- Ensure all residents conduct themselves per the terms of the lease and rules/regulations
- Develop and implement positive resident relations programs for the property.
- Participate in company-sponsored continuing education and training seminars.
- Timely reporting of any worker’s compensation work-related injuries to Human Resources and Regional Manager.
- Timely reporting of any property loss or liability-related issues for both staff members and residents.
- Read and be familiar with policies and procedures.
- Respond to e-mail promptly.
- Learn and maintain Yardi Voyager.
- Effectively communicate with residents, associates and vendors.
- Any other duties as assigned.
BENEFITS
We offer competitive wages and annual bonus opportunities. Benefits include:
- Medical, Dental and Vision
- Short Term Disability and Life Insurance
- 401k with Company Match
- 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
- Cell Phone Discount
- 12 Days Paid Time Off
- 8 Paid Holidays & 2 Floating Holidays!
- Fitness Reimbursement
WHO WE ARE
Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 17 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.
Qualifications
Required Skills and Abilities:
- Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
- Excellent interpersonal skills with good sales and customer service skills.
- Excellent verbal and written communication skills.
- Detail-oriented and organized.
- Demonstrated ability to lead and develop a team of associates.
- Understanding of laws, guidelines, and best practices of property management.
- Proficient in Microsoft Office Suite or related software.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required.
- Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, or HUD
- Experience with Yardi Voyager a plus.
- Travel to Community and/or Community locations and surrounding markets required.
- Familiarity with Fair Housing laws preferred.
PHYSICAL REQUIREMENTS
- Must possess a valid driver’s license and insurance.
- Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
- Must be able to lift to 15 pounds at a time.
- Must be able to traverse a variety of properties with stairs and in a variety of weather.
